A Place Called Home has a great opportunity for a passionate and dedicated Membership & Parent Services Assistant to utilize their skills and implement creative ways to support the mission and vision of the organization while making a difference in the community.
ABOUT USA Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles.
APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities.
As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them.
Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.
Our mission is to serve youth and families directly and the optimal way to do that is in person.
The majority of our positions require employees to work onsite at our facilities.
We will always comply with or exceed government and public health safety mandates.
Our priorities and policies to protect the safety and health of our staff and members may require special protocols on our campus and/or may require us to work remotely on a temporary basis.
Our commitment to our staff wellness, development and experience:A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication.
We don’t just talk the talk but we walk the walk.
Below are just some ways in which we support our staff:Health and WellnessHMO & PPO Medical and Dental Plans with APCH covering the majority of the group costs25K Basic & Accidental Life Insurance-no cost to the employeeFSA, DFSA and Supplemental Insurance to support your out of pocket costs401K Retirement Plan with employer matchGenerous Time-off: Paid winter break, 2 wellness days, 13 holidays, 2 weeks+ vacation, 88 hours for sick days, Incentive time off opportunitiesAssistance and funds for emergenciesEmployee Assistance program to support your work life balanceProfessional DevelopmentGallup’s Strengths Assessment for all employeesQuarterly Employee TrainingSpecialized Manager TrainingLeadership Training through our Leaders In Training Program (LIT)Professional development support and financial assistanceCPR & First Aid Training certificationCollaborationEmployee Engagement Committees: employee recognition, new hire experience, supporting community organizations, creating fun staff events, justice, equity, diversity & inclusion and wellness.Monthly Employee Acknowledgment by Colleagues and SupervisorsEmployee Portal Staff Communication & Resources available at any timeTouchPoint-Monthly all staff meetings SummaryThe Membership & Parent Services Assistant is a team-oriented, mission driven individual who seeks to provide customer care to the members, parents, and community of A Place Called Home.
Under the direction of the Membership and Parent Services Senior Manager, the Membership & Parent Services Assistant implements program and agency goals, REACH objectives and agency best practices, and membership efficiencies.
The Membership Assistant provides critical customer support and acts as an interface while building relationships with families, parents, members and community..
Essential duties and responsibilities:Provides exemplary customer service and hospitality to members and familiesProvides a safe environment for members at APCH, by assisting in supervision and member dismissalProvides administrative support related to membership intake, orientation, enrollment, attendance, renewal, outreach and documentationAssists with the renewal of membership statusAssists with the facilitation of new member orientations and parent meetingsAssists in monitoring of and follow-up with members who do not meet attendance requirementsAssists in processing membership applications and all registration formsGenerate, post, and circulate flyers announcements for membership orientations and center closuresAssists in the management and presentation of class schedulesMakes phone calls and program automated phone call reminders to parentsAssist in tracking demographic information for the federal food program (CACFP / SFSP) for members participating in the program and/or tracking Title 1 schools in the service areaSupports member wide communication through the creation and update of member contact information in the software RemindSupports in updating the APCH Virtual Programs HubWorks with the Technology Education Specialist on ensuring members receive the technology necessary to participate in APCH programming.
Other Non-Essential ResponsibilitiesMaintain and submit all paperwork in a timely fashionMentor through actions and behavior in observing dress code, language, and team supportMaintains a neat and orderly work area that is presentable to the public at all timesParticipate in all agency eventsAdheres to the highest ethical and professional standards and values at all timesPerform other tasks as assignedQualificationsThe ideal Membership & Parent Services assistant will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes.
To be successful in this role the Membership & Parent Services assistant candidate will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion.
As a Membership & Parent Services assistant the candidate will also be expected to excel in the five Programs competencies of: Internal and External Collaboration, Communication, Prioritizing & Planning, Analytical Thinking, and Work Quality & Innovation.
The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development.
Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions.
Together, we can continue to take APCH to even higher levels of excellence and service to the community.
Technical and Performance SkillsExcellent Communication SkillsProfessionalismCustomer ServiceTime ManagementAbility to MultitaskFlexibilityMission-DrivenDedicated to excellenceDetail-OrientedResourcefulStrong Organizational SkillsMicrosoft Office SkillsGoogle Suite SkillsBilingual (Spanish/English) Required Education/Training/ExperienceDegree: High School diploma or equivalent1-2 years experience of related experience and/or trainingAbility to speak, write and understand Spanish (Required) Physical and Mental DemandsAble to work in a dynamic and high noise level environment typical of a youth centerWalking, standing required on daily basisSitting and use of hands/vision for computer work for extended periods of timeLift up to 25 pounds occasionally Additional InformationAble to work well with diverse populations of employees and clientsAble to work some evenings and/or weekends for department and/or agency eventsSolution-oriented team player who both promotes and practices a growth mindsetProvides exemplary customer service and welcoming hospitality A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics.
In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Background screening required.