Overview:WHY TEAM24:24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities.
Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together With many local and national prestigious awards, it is an exciting time to join Team24 YOU ARE:A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles.
We are hiring for an Outreach Coordinator on our team in our Fullerton office.
We are working remote right now but plan on transitioning back to the office in a couple of months.Responsibilities:RESPONSIBILITIES:Coordinate services for new consumers referred by the Regional CentersConduct intakes over the phone & create individual service plans based on care and schedule needsServe as the first line of communication for consumers while responding to all questions and concerns in a timely mannerWork closely with Operations to communicate consumers’ needs and prepare for new agency consumer requests, respectivelyFollow up with families awaiting services and keep Regional Center staff updated and informedAssist in fostering relationships with current or potential referral sourcesQualifications:QUALIFICATIONS:1-2 years of customer service experienceBachelor’s degree, preferredSpanish speaking requiredEnsures that referrals are addressed and documented within the proper timelines that are outlined in the office’s Referral Response and Tracking PolicyPositive “Can Do” attitudeProblem solving skillsStrong interpersonal and communication skillsEnergetic self-starterAble to exercise discretion with confidential informationBENEFITS & PERKS:COVID-19 RESPONSE:As an essential service, 24 Hour Home Care is committed to being part of the solution continuing our business and looking for innovative ways to support our clients, partners, and communities as we weather the storm together.
Plus, we’ve reinvented the ways in which we recognize, celebrate, and connect with each other and our purpose to keep our culture strong & Win Together as team 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.