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1199SEIU Family of Funds: Member Service Generalist

1199SEIU Family of Funds

This is a Contract position in Los Angeles, CA posted January 19, 2022.

ResponsibilitiesProvide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)Provide excellent customer service.

Answer a heavy volume of calls received through the TEF Call Center.Process incoming resumes and enter candidate information to ensure database is up to dateAssist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer testsEnsure accurate training eligibility information is communicated to candidatesSchedule intake appointmentsProvide assistance at the TEF reception area.Handle verification process and ensure TEF eligibility is confirmedPerform additional duties and projects as assigned by managementMust meet performance standards including attendance and punctualityQualificationsHigh School Diploma or GED required, some college or degree preferredMinimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting requiredAccurate data entry skills with 6,000 kph and 6% or less error rate required; basic skill level in Microsoft Word required and Excel preferredCall center experience preferredExcellent administrative, clerical and filing skills; detail oriented and organized Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitorsAble to work well under pressure, multi-task, establish prioritiesAbility to occasionally work evenings, and travel in the NYC area as needed