Our client is looking to add a PC Technician to provide general ITuser support on all installed applications, operating systems, and hardware, both in person and over the phone. Responsibilities Answer the IT Hotline phone E-mail providing support for all offices with focused local support. The position will be called upon to troubleshoot hardware and software questions. Provide support to remote users on connectivity issues arising from the use Palo Alto VPN and Citrix ReceiverWorkspace. Install and configure hardware including Dell workstations, Lenovo laptops, HP LaserJet printers, networked copiers, and mobile devices (including iPhones, iPads, and Android devices). Install and configure the operating system and application software including standard software such as Windows 710, Microsoft Office 2016, Microsoft Outlook 2016 in an Exchange 2016 environment, Citrix ReceiverWorkspace clients, Adobe products and Provide general user support on all installed applications, operating systems, and hardware both in person and over the phone. Assist with management of IT resources including workstations, laptops, projectors and their inventory. Provide end-user support for wireless connections involving Wi-Fi or wireless WAN network cards. Other duties may be assigned as needed by their manager. Qualifications Strong communication skills, carry out duties with a minimum of direction and supervision, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.