About the roleThe Field Service Technician provides comprehensive post-sales support for our customers
– from site readiness, delivery and installation, to critical support and service.
The ideal candidates for these unique positions are highly adaptable and thrive in a role with a high level of autonomy, enjoy building relationships with customers, and partnering with fantastic internal teams to deliver best-in-class service.
Our innovative roasters are unique technology, so all necessary training is provided, but direct customer-facing experience is essential.Bellwether Coffee is committed to sustaining an inclusive and dynamic team environment where people of diverse backgrounds, experiences, abilities, and perspectives can thrive and have an impact.
This job posting captures what we’re generally looking for in this role, but we more than likely missed attributes or skills you have that could make you a great fit, so if this opportunity speaks to you, we encourage you to apply!About usHeadquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth tech company working hard to positively transform the coffee industry, making it more accessible and sustainable for our planet and our communities.
We’re a diverse team of coffee industry veterans, entrepreneurs, engineers, technicians, and human-centered designers who have a passion for making the “impossible” a reality.What we doOur revolutionary electric, ventless, zero-emissions commercial coffee roaster uses clean technology and does not require gas lines or expensive ventilation.
It’s the most consistent and controllable roaster available, the lowest carbon footprint commercial roaster ever made, and was designed by coffee people who want a better future for coffee roasting.
Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles (or create their own), and share fresh, delicious coffee just the way their customers like it.Key Responsibilities* Plan and execute customer installations, maintenance, repairs and swaps of Bellwether roasters in the region* Provide timely and thoughtful communications to customers, delivering solutions to complex situations while minimizing customer effort* Safely transport and deliver roasters using a company box truck with liftgate* Perform site readiness surveys, manage vendors and approve installation sites* Assist in determining root cause on field failures* Documentation of technical failures and repairs for cases that require support from technical services within SalesForce Field Service Lightning and Jira* Remote technical support of customers and third-party service providers through email, phone, text, videoconference or other channels* Maintaining spare parts inventory and refurbishment of returned parts, using inventory tracking tools (Netsuite)* May manage a small storage facility and materials* Hire vendors to complete work as needed* Travel an average of 30% of the time, often with little or no noticeQualifications* Excellent customer service and vendor management skills* Exceptional interpersonal and communication skills with the ability to effectively communicate technical issues to a range of audiences* Self-starter, who is able to operate with a high level of autonomy, organization, and follow through* Highly adaptable and quick on your feet!
Ability to multitask, adjust the plan, devise solutions, and thrive in a fast-paced workflow* Analytical with great attention to detail, documentation and focus on quality and safety in all aspects of work* Ability to work and be on call during evenings and weekends, on both a scheduled and emergency basis, as needed; high level of flexibility* Ability to drive a 24′ box truck, pass DMV history check, maintain valid driver’s license and clean driving recordDesired training/experience* 3+ years relevant professional and technical experience, preferably as a technician or in other technical roles* Experience in diagnosis and repair of mechanical, electromechanical and/or electronic equipment* Knowledge of pneumatics, high
– and low-voltage electronics, mechanical linkages and assemblies or familiarity with commercial and residential electrical systems* Excel at working on highly interdisciplinary teams* Have degrees in relevant engineering disciplines or experience as a field service providerPhysical RequirementsPhysical requirements included below are necessary to perform the essential functions of the job.
Bellwether will make reasonable accommodations to enable people with diverse abilities to perform these essential functions.* Physical requirements: Ability to sit/stand/walk/squat or lay for various amounts of time during an 8 to 10 hour shift; frequent use of hands for grasping, turning and fine manipulation* Must be able to lift and/or move up to 40lbs regularly, and up to 80lbs occasionally* Must be able to operate box truck and other material handling equipmentWe are an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.