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Field Service Technician I – Printers, POS


This is a Full-time position in Los Angeles, CA posted May 2, 2021.

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 
* * * Contract to Hire Opportunity * * *

We have an immediate opening for a Dispatch Field Technician to provide break-fix field service work in the Los Angeles area on desktops, laptops, printers, and/or POS systems. Candidates must live in LA zip code 90017.
This Tech must be willing to work any shift, 10 am to 7 pm (1-hour lunch) on any days of the week from Monday to Friday to Thursday to Monday. Overtime expected as well as a rotating on-call shift.

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
  • Works under general supervision
Required Qualifications:
  • Entry-level to 3 years of field experience supporting desktops, laptops, printers, and Point of Sale systems
  • Installation skills a plus: installing equipment on various surfaces such as tile, steel, brick, and other materials
  • Experience reimaging and updating OS required
  • Printer break-fix experience required – more than consumables and setup
  • Must be able to follow written instructions
  • Strong customer service skills required
  • Interpersonal skills needed to interact with a wide range of users and environments
  • CompTIA A+ certification required
  • Other tech certifications a plus
Basic Needs / Haves:
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Required to load company apps on a personal smartphone
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit