Job Title: Field Service Technician ApprenticeReports To: LV Service ManagerAIS is a Premiere IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California.
The career opportunity is based out of North Las Vegas Headquarters.
This career opportunity is ideal for a technically adept individual looking to expand their skill set, experience and grow with an organization dedicated to an exceptional customer experience.AIS’s Core Values: “We Adapt and never lose our Integrity to Surpass expectations
– We are AIS-NOW” are aligned with AIS Mission Statement: Our mission as a Company is to “Exceed our customers’ expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies and support.
Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community and each other.”NO EXPERIENCE NEEDED.
Just a winning attitude and helpful nature.
Recommended: A, N, Security certifications.
AIS offers extensive training where you will level up from Apprentice to Level I then II Field Service Technician.
Our Field Service Technicians I and II are responsible for handling various service issues related to Multi-Function Printers (MFPs), Copiers, IT and Telecom services for our clients in the Las Vegas Valley.
The selected candidate will be provided with educational and on the job training as well as opportunities for hands on work as the candidate learns each discipline.Purpose: This role supports AIS’s purpose of providing technology that works for our clients and revolutionizes their business while providing service they’ll fall in love with.Major Goals:Own the entire customer service experience while resolving service issuesAttend to service calls and customer site needs as they emergeProvide an exceptional customer experienceToughest Parts of the Job:Learn multiple disciplines (Copiers/Printers, Telecom, and Managed IT Services)Learn AIS as a company of culture, people, and processesBalance the multiple demands and competing priorities of the positionRespond to emergency service calls within 4 working hours or less as dictated by customer contractObtain necessary certifications to move up in LevelAIS offers competitive wages as well as a stimulating working environment with opportunities for growth.
AIS offers a generous benefits package; medical, dental, vision, and life insurance plans.
In addition, AIS offers a matching 401k, paid VTO (Vacation Time Off), paid sick/personal time, paid vacation time, and paid company holidays.
Incentive trips and bonus opportunities are available for Apprentices advancing to Level I and Level II.
Once an Apprentice has advanced to Level I they will be issued a company work vehicle which will be used for service calls.