Title: Endpoint Technician
Department: Information Technology
Status: Full-Time
Pay Rate: $27.00 – $29.00/hour
Reports to: Service Desk Manager
*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.
The Information Technology, Endpoint Technician will assist the department with a wide variety of projects related to providing technical Level 1 & 2 support to computer users, install, configure and fix computer hardware, software applications and peripherals, and endpoints.
Position Skills and Qualifications:
Provide Level 1 & 2 support for all endpoint devices including handling, monitoring, updating and maintaining endpoints.
Provide documentation, implementation and support of all endpoints, endpoint applications and patches.
Provide Level 1 & 2 support for client’s incidents.
Set up and manage user accounts and permissions to consent access to a network.
Monitor, update, and measure stability and performance of endpoints.
Troubleshoot and repair faulty endpoints relating to both hardware & software.
Support Patch Management tasks using Intune, JAMF, and Desktop Central.
Support with running Group Policy Objects (GPO).
Perform client access support (moves, adds, and changes for user profiles).
Participates with on-call, special events and game day support.
Fix remote access connectivity issues.
Develop, document, test, implement and maintain client images in vSphere.
Assist with server support when needed.
Employs knowledge to troubleshoot systems and services.
Researches and evaluates new technical products.
Basic Requirements/Qualifications:
Experience providing executive level support.
Experience developing and providing Information Technology training for end users.
Demonstrate advanced troubleshooting, and communication skills
Demonstrate extensive knowledge of Windows 10, Windows 11 Operating System and Microsoft 365 products.
Ability to manage, change and implement Group Policy Objects (GPO).
Understanding of managing, changing and implementing patch management with Intune, JAMF, Desktop Central.
Experience supporting various operating systems (Windows, MAC, Linux, iOS, Android) and hardware platforms.
Good interpersonal skills and ability to communicate effectively and work with staff at all levels.
Able to handle various tasks and to coordinate and prioritize workload efficiently.
Able to recognize and maintain confidentiality of work materials and issues as appropriate.
Four (4) plus years as desktop support within organization supporting more than 500 users.
College graduate or equivalent combination of education and experience.
Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:
MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.
LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.