Cell Phone Repair Technician – bonuses available!

Our team of expert Repair Technicians keep our customers connected by engaging with customers to explore device issues, repairing mobile devices, and determining warranty adjudication. You’ll work inside a retail store and be the face of Assurant’s in-store operations delivering our award-winning personalized customer resolution experience, while serving as a technical support resource.

What you’ll do:

  • Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics.
  • Engage with and assess customer device needs to deliver outstanding service.
  • Resolve customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
  • Repair smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
  • Meet or exceed key performance objectives including service and repair metrics.
  • Manage repair inventory involving new parts, recording inventory volumes, and tracking parts
  • Completes regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
  • Demonstrate Assurant’s values in all interactions.

How are we different?

  • We start you off with training so you can be an expert in device repair and provide a superior customer experience
  • Excellent compensation & benefits
  • Medical benefits that begin on your first day
  • Tuition reimbursement available after 6 months
  • Exceptional paid time off

And More!!!

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