Our Cell Phone Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.
Responsibilities
- Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
- Engage with and assess customer device needs to deliver outstanding service
- Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
- Meet or exceed key performance objectives, including service and repair metrics
- Manage repair inventory involving new parts, recording inventory volumes and tracking parts
- Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
Requirements
- 1 year of experience with product service support or troubleshooting electronics
- 1 year of face-to-face customer service experience
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
How We’re Different
- We’re offering a $1,000 sign-on bonus
- We start you with training so you can be an expert in device repair and provide a superior customer experience
- We help you become Apple and Samsung certified
- We provide excellent compensation, monthly bonuses and retirement programs
- Your medical benefits begin on your first day
- We provide tuition reimbursement available after 6 months
- We deliver exceptional paid time off