Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable.
A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built.
This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone.
As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.Reporting to the COO, the Operations Adminstrator will be responsible for assisting the operations team in an effort to enhance our company’s performance to deliver a better employee and member experience.
This position plays a critical role in our corporate office working to maintain a high-energy atmosphere inside the Judgement Free Zone®.Essential Duties and Responsibilities ADMINISTRATIVE
· Answer all incoming departmental phone calls
· Manage Bankruptcy notices from members
· Manage subpoena’s for members
· Order all supplies for entire office (office supplies and Kitchen)
· Manages First Aid Supply Kits for clubs CUSTOMER SERVICE
· Manage online feedback and member survey, answer and distribute to appropriate club Manager, Regional Manager or Regional director
· Manage/Review and answer Better Business Bureau, Ansira and Corporate customer complaints in a timely manner.
REPORTING
· Review and Balance the daily Balance sheet from Club managers
· Manages Quarterly Bonus numbers for Managers
· Manage files for re-sub process with ABC Vendor
· Manage PFU, PEPF, Info Call, DBS Reporting
· Update Sharepoint files for Operations teams
· PEPF schedule implementation in ABC
· New Product implementation in ABC CORPORATE MEMBERSHIP PROGRAMS
· Manager administration of ‘Silver Sneakers’, ‘Silver and Fit’, Gympass, Renew Active programs
· Main Contact for setups/reporting/Password resets and Portal
· Manage Monthly revenue reporting of above programs
· Assist with Agreements and set ups of corporate memberships
· Manage monthly reporting of corporate membership program TRAINING PLATFORMS
· Management of PFU learning platform.
Troubleshot questions and generate weekly reporting to highlight status completion.
IF unable to resolve issues or concerns, send to the appropriate resource at Alder or PF corporate.
· Coordinate and manage training materialsThis company is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics About Alder Partners LLCAs the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.Planet Fitness is a franchise of fitness centers.
The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Alder Partners, LLC (“Alder Partners”).
As an independent franchise we have built our company by staying true to our core values.
Those values include: Integrity, Gratitdue, Family, Loyalty, Perseverance, Customer Centric.Alder Partners mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.