Description:
HELP DESK TECHNICIAN POSITION SUMMARY:
The Help Desk Technician will provide help desk support, PC repairs and upgrades, installation of peripherals (printers, scanners, cameras, smart phones, wireless AP, etc.), diagnosis and resolution of hardware and software issues for the purpose of improving user and departmental productivity, security, efficiency, and connectivity; supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set-up desktop, telephone and related electronic equipment, as needed.
HELP DESK TECHNICIAN CORE WORK PRINCIPLE:
Colossians 3:23 is the foundation of URM’s standard for employment, Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people. The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.
HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:
- Supports URM staff with computer and telephone related instruction, set-up, and maintenance. Set-up desktop, telephone, and related electronic equipment, as needed.
- Provide IT Helpdesk support and manage requests workflow.
- Administer and maintain staff ID badge system and door access control system.
- Configure/install/troubleshoot Cisco switches.
- Perform software and hardware installation, maintenance, and upgrades.
- Purchase IT related items, as needed.
- Administer telephone system including phone / voicemail / fax adds, moves, and changes.
- Assist in maintaining Active Directory and Office 365 including creation of new user accounts and user groups.
- Monitor desktop Antivirus system.
- Provide training for the various software and hardware products used.
- Install, diagnose, maintain, and troubleshoot network and telephone cabling.
- Travel to DTLA, Hope Gardens, South Central Los Angeles, Covina, Whittier office locations to meet accountabilities, as required.
- Conduct tasks and projects as assigned by the Technology Director / CFO.
- Commitment to URM mission, vision, and core values.
- Encourage guests in their faith and growth in Jesus Christ.
HELP DESK TECHNICIAN PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job.
- Manual dexterity for occasional reaching and lifting objects, and operating office equipment, required.
HELP DESK TECHNICIAN WORK ENVIRONMENT:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation(s) may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lighted, and ventilated.
- Noise levels are considered low to moderate.
PM20
Requirements:
HELP DESK TECHNICIAN EXPERIENCE, EDUCATION AND LICENSURES:
- High school diploma or equivalency.
- Three years prior related experience.
- A+ and/or NET+ certification (or demonstrated equivalent skills).
- Microsoft Certified Professional, required.
HELP DESK TECHNICIAN KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to communicate both orally and in writing.
- Good working knowledge of Windows 10+, Server 2012/2016.
- Good working knowledge of Microsoft Office products.
- Good organizational and project management skills.
- Ability to solve practical problems and conduct responsibilities under minimal supervision.
- Strong customer, quality, and results focus.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member.
- Ability to adapt as the external environment and organization evolves.
- Must be able to work independently.
PI219122941