SUMMARY OF POSITION:
The Project Manager role is responsible for planning, directing, and coordinating all of the activities of assigned Aloha POS programming, installation and training projects to ensure that the goals of the project are accomplished within the prescribed time frame and budget. This is a customer facing role that requires a significant amount of work to be done at customer locations as well as remotely. This position demands strong interpersonal and communication skills both verbally and in writing and strong listening and retention skills. This role will evaluate each project based on the scope and work with the implementation coordinator to create a project timeline and coordinate all resources that may be necessary to complete the work. This role requires strong organizational skills and the ability to work concurrently on a variety of projects using clear judgment while maintaining a high work performance standard. Scheduling, meeting an agreed upon schedule and holding customers accountable to their installation schedules will be key to the success of the individual in this role. Updating and maintaining detailed paperwork, signoffs and updating company databases in a timely manner are also requirements of the position. The ideal candidate will be willing to work with end-users and management to resolve difficult issues at times while under time constraints.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Programs Aloha POS software suite for restaurants, bars, nightclubs, quick service businesses.
· Trains applicable customer employees how to use the Aloha POS system.
· Provide on-site go live support for new customers to assist with operations.
· Manages all aspects of the Aloha POS system installation.
· Reviews project to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
· Establishes the work plan and staffing for each phase of project and manages all resources required to complete the project.
· Confers with implementation and installation staff to outline a work plan and to assign duties, responsibilities, and scope of authority.
· Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget.
· Reviews and updates status reports prepared by project personnel and modifies schedules or plans as required.
· Prepares project reports for management, client, or others.
· Confers with customer and project personnel to provide technical advice and to resolve problems.
· Manages project calendar in the Goldmine CRM system.
· Travels throughout Southern California and occasionally nationally, as required, to perform system installations and customer training.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
· 2-year technical degree and/or 2+ year’s related experience with windows applications
· A working knowledge of Microsoft office suite of products, Microsoft OS (Win7/Win10)
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
· Bachelor’s Degree in related field
· Technical schooling, A+, MCP, or MCSE certification
· 1-2 years of experience with Aloha POS system
· 1-2 years working in the hospitality industry and working knowledge of restaurants and hospitality operations
· Consulting experience is a plus
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Job Type: Full-time
Pay: $30.00 – $36.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
COVID-19 considerations:
We are following CDC guidelines and taking all precautions to keep our employees and customers safe at this time.
Work Location: Multiple Locations