Job DescriptionJob Description*At present, due to COVID 19, all employees are working from home/remote at this time.**This role will operate on Arizona time regardless of geographic location.*Our Mission:To actively connect people to their next great opportunity.
At ZipRecruiter, we foster a culture where our employees feel accepted, supported and celebrated.
Our employees find ethical solutions to empower the community and workforce.
Differences make us stronger, and we embrace them.Who We Are:ZipRecruiter is a leading online employment marketplace.
Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web.
ZipRecruiter has the #1 rated job search app on iOS & Android.Summary of Job:This role will ensure all accounts meet current compliance standards including new account validation and ongoing compliance regulations.
The Trust & Safety Associate will review and investigate on any activity that may threaten the safety of our user experience and will communicate to all appropriate parties as necessary.Key focuses:Validate all new accounts and free trialsEnsure all accounts remain compliant with our Terms Of Use and Job Posting GuidelinesIdentify and remove accounts found to be noncompliant with our standardsHandle all inbound and outbound validation callsOffer interdepartmental account validation supportReview and respond to job seeker and employer complaintsConduct fraud investigations and follow-upsIdentify new trends that threaten the safety of our user experienceAssist in all other operational and customer service tasks as necessaryMinimum Requirements:2-3 years of experience in customer service, customer success, or similar fieldsExperience working with cross-functional teams including customer service and salesExtremely detail-oriented, organized and a master of time and priority managementStrong problem-solving skills can navigate complex problems with relative easeEasily builds rapport and establishes relationships with customers and colleaguesEnthusiastic, optimistic & a team player who focuses on lifting othersListens patiently will probe and clarify to get necessary detailsAnalytical use strong critical-thinking skills to investigate and propose resolutionsCoachable willing to receive feedback and take action to improveFlexible adjust with the needs of the business including schedule or shift availabilityResourceful goes over, under, around and through obstacles to achieve successWorking knowledge Google Suite, SalesForce, etcExperience in compliance, Trust & Safety, or similar fields is a plusAs part of our team you’ll enjoy:Competitive salaryExceptional benefits packageFlexible Vacation & Paid Time OffEmployer-matched 401(k) planA fun environment where work-life balance is valuedPrivacy Notice Language:” For information about ZipRecruiter’s processing of California job applicant personal data, please see our Privacy Notice at: https://www.Ziprecruiter.Com/careers/california-job-applicant-privacy-notice” ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.Category: Customer Service#LI-Remote#LI-CW1Company DescriptionZipRecruiter is the fastest growing employment marketplace.
We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.