If you are interested please apply online and send your resume to …@mlkch.org
Reporting to the Director, Ambulatory Services of the Martin Luther King, Jr. Los Angeles (MLK-LA) Healthcare Corporation, the Ambulatory Clinical Supervisor is responsible for successfully managing day to day operations of MLKCH outpatient clinic(s) and ambulatory services involving one or more specialty disciplines and/or clinic sites. During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department). Ensures that healthcare staff delivering ambulatory care/patient services provide high quality, accessible, cost effective care and patient – focused services to members that comply with Martin Luther King Jr. Community Hospital standards as well as with local, state and federal requirements. Within assigned area: implements, supervises/monitors and maintains clinical practice and quality management standards, and staff competencies/development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- In assigned area/function, supervises the operations and delivery of patient care services.
- Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
- Establishes and maintains effective, collaborative relationships with physicians and other departments.
- Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
- Supervises and maintains patient care and quality service standards to meet members’ and internal clients’ expectations.
- Acts as patient advocate resolving patient care issues.
- Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
- Monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
- Supervises use and maintenance of equipment, supplies and medications.
- Assists site Administrator in developing and maintaining the competency of all department staff.
- Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization.
- Collaborates with physicians, Medical Director, Site Administrator, Direct of Ambulatory Services, in developing the appropriate level of patient services and the day-to-day operations of the department.
- Measuring and improving internal and external customer satisfaction.
- Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.
- Procure supplies and other materials needed for the medical group site at competitive prices and with reputable vendors.
- Participate in development and implementation of long-range plans.
- Assist in resolution of administrative and operational issues including the maintenance of clinic property, computer systems and installed software applications.
- Participate in management or leadership meetings as directed or requested.
- Ensure compliance with regulations and standards.
- Serve as a liaison between site and external agencies.
- Assists leadership develop clinic strategic plans and objectives based upon identified needs of patients.
- Maintain the strictest confidentiality.
- Responsible for the selection, hiring, orienting, training and supervision of all medical group staff (non-provider staff).
- Evaluate employee performance and recommend merit increases, promotions and disciplinary actions.
- Resolves problems in administrative and clinical areas
- Organize and conduct regular staff meetings including setting the meeting agendas.
- Ensure that staff is trained and operates in compliance with all government and other regulatory agencies.
- Perform other duties as assigned.
- Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
- Current California RN license.
- Current Basic Life Support for Providers, by American Heart Association (AHA)
- Advanced Life Support certification (ACLS), by American Heart Association (AHA)
- Registered Nurse with at least 2yrs of clinical experience in a hospital, clinic, home care, nursing home setting or health facility within the last 5yrs.
- Minimum 2 years of supervisory or management experience in a health care setting
- Current State license valid driver’s license (local travel required up to 5% of the time).
- Has excellent observation, verbal and written communication skills.
- Highly organized and ability to work independently.
- Ability to work with people of diverse backgrounds.
- Computer literate with proficiency in Microsoft Office, Google Suite, electronic medical records and ability to learn new applications easily.
- Demonstrates ability to supervise and direct administrative personnel.
- Bi-lingual in Spanish and English required.
C. Special Skills/Knowledge
- Must be able to relate well to patients, clinicians, employees, and other professionals. Must be able to handle confidential issues with discretion.
- Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners.
- Must have working knowledge of managed care and other current health insurance arrangements .