Overview:Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before.
Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out.Plans and directs the day-to-day operations of a clinic location.
Manages consultative sales.
Develops, implements, and supervises strategies to improve customer service, drive store sales, and increase profitability.
Ensures client needs are met, complaints are resolved, and service is quick, efficient and within established operational guidelines.
Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.
Coaches, counsels, manages associate performance and engagement.
Manages clinic profit and loss (P& L).
Lead and directs thework of store positions.Responsibilities:Essential functions include, but are not limited to, the following:Deliver sales performance and business volume to clinicAttain comprehensive knowledge of all serviceEnsure associates utilize ethical sales practices and oversees enforcement of the Ideal Image ethics policies and procedures.Communicate, implement, enforce and comply with all Ideal Image policies and procedures both individually and at the clinicSchedules daily huddles with clinicManage, evaluate, and provide feedback to individuals in meeting performance objectives, sales and developmentEvaluate and coach all associates on continual basis to ensure qualityHandle and resolve conflictInterview potential associates and assist recruiting in hiring ofHuman Resources compliance –manage associate behavior, including coaching/development and working with Human Resources on employee relations issues up toManage relationships with all currentResolve escalated client issues and refund requests in a timely manner, escalate to regional sales director as necessary.Convey organizational changes and company messages in a timely and positiveManage local marketing and networkingAssist with new clinic openings asManage scheduling and coverage of theSupervise the control of pettyAudit clinic daily for cleanliness, maintenance issuesReport all maintenance issues through proper channels within 24 hours, or as appropriate in anVendor management as neededEffective and proactive communication with regional sales director of any clinicFollow company’s mission statement, values and customer serviceExhibit professionalism and behaviors reflective of aContribute to building positive team morale and recognizeMaintain confidentiality and HIPAAAble to deal with frequent change, delays, or unexpectedContinually works to improve leadershipTravel between clinics required.Other duties as assigned.IDEAL1234Qualifications:Education/Training:Bachelor’s Degree from an accredited institution.
Successful sales experience may be substituted for academic credential.Experience:Minimum of three years of management Technical or Administrative Knowledge:Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce ).Intermediate mathematical Special Skills and Abilities and/or:Strong ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-upManage team without continuousRapid learner with the ability to grasp concepts and protocolsMust maintain a high attention to detailExperienced human capital manager, motivator andProven track record of exceeding annual revenue and profitCommitment to exceeding customerExceptional interpersonal skills and ability to build teamStrong communication skills, including effective written andEffective leadership skills including multi-tasking, prioritizing, and goal setting/management.Employee engagement to ensure staff and operationalMust work well independently with minimal supervision.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be a safety concern.Key to denote % of time requirements necessary to perform essential functions of this job.
0% = Zero (0) 1-35% = Little (L) 36-70% = Moderate (M) 71-100% = Great (G)Physical Requirements: Light: Lifting 0-10 pds.
Moderate: Lifting 0-25 pds.Heavy:Lifting 25+ pds.L Bending/stoopingL Reaching above/below the waist L Pushing/pulling movementsL Climbing stairs / laddersL Standing 0 Kneeling G Sitting M WalkingL Lifting0 Taste/Smell G – TypingL Color / Depth perceptionM Fine hand & finger movements G Operate motor vehicleL Operate various equipmentWorking Conditions and Schedules:G Interacting with co-workers, vendors, and customers.L Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.
L Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment) G Office machines, phones, fax, computers, postage meter, etc.G Working environment: non-private adaptive office M Available to works nights, weekends and holidays.Necessary traits for this position: Seeing* Hearing* Talking* Reading* Writing* Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.
(subject to any reasonable accommodation) Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits, etc (subject to any reasonable accommodation):English XSpanishFrenchOther