Atrilogys Direct Client is looking for a ServiceNow Architect ( 100 REMOTE ) but must work PST Hours The Service Design Manager will provide portfolio-level strategic oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issues, making high-level design choices and recommending solutions that align the ITSM architecture to TI strategic plans. The Service Design Manager will work closely with the Demand and Portfolio Lead, business stakeholders and IT teams to understand the holistic view of the organization’s strategy, processes, information, and information technology assets, using this knowledge to ensure that the ServiceNow platform supports an efficient and secure IT environment that meets the company’s needs. The Senior Analyst is an advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways, with proven communication and organizational skills. Serves as an expert in own discipline or area of specialization. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Work with Product Owners and Process Owners at the behest of the Demand and Portfolio lead to identify strategic goals that can be supported by the ITSM platform. Participate in developing Demands based on those requirements that will end up in the Product or Process Portfolio. Advocate for the ITSM platform, utilizing best practices in solution design and data architecture. Communicate with the Colleagues in technicalnon-technical terms, understand their business requirements, and provide suitable solutions. Collaborate with stakeholders to track, prioritize, and implement complex enhancement requests. Create user-training material and conduct classroom-style and 1×1 training sessions for our stakeholders. Develop technical solutions based on business and requirements in described layman’s terms or language used by the business, and convey concepts and technical solutions back to the business in terms they understand. Technical Lead for ITSM implementations in architecture, design, development, implementation and maintenance of the ITSM platform development architecture principles. Provide design support for project implementations of ITSM applications. Prepares project phase reports, including requirements, feasibility, definition and design. May also review and validate requirements, definition and design to evaluate production impact and support requirements. Leverage both proven and innovative technology approaches to solve challenging business problems. Advise on options, risks, and impacts on business processes and ITSM technical architecture. Provide advanced application support to internal team members. Able to serve as a key subject matter expert and mentor Analyst level employees Skills Minimum 8 years of experience with ServiceNow Ability to effectively verbalize, document, communicate and facilitate Business Analysis activities identification, handling, status reporting, solution options and alternatives, change implementation of various changes to catalog and service request items for distribution in the IT environment, and ultimately made available to the Colleagues Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback. Builds positive relationships with all partners. Strong analytical, estimating and problem solving skills Excellent communication skills with strong presentation and facilitation skills Expert level of development and administration in ServiceNow Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution. Experience implementing and deploying the core suite of ITSM applications (Incident, Problem, Change, Service Catalog, Service Request, Asset Management, Knowledge Management), ITOM (Discovery, Orchestration, Service Mapping), and Performance Analytics. ITIL v3 Foundation ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer ServiceNow System Administration Advanced training ITIL v3 Practitioner or Expert Minimum Degree Required Bachelor’s Degree Certifications Licenses Certified Application Developer ITIL v3 ServiceNow Certified Implementation Specialist For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL CANDIDATES ONLY PLEASE unless you are willing to relocate yourself at your own expense. Client is unable to provide H-1B Visa sponsorship at this time. All submittals will be treated confidentially. Pursuant to the Fair Chance for Hiring Initiative Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Principals only, no third parties please. Atrilogy Solutions Group, Inc. (est. 2000), in partnership with Peak17 Consulting (est. 2008), provides organizations of all sizes with high-quality, cost effective information technology (IT) staffing services. Atrilogy has been recognized by Inc. magazine as one of the nation’s fastest-growing, privately held companies. Headquartered in Irvine, California, Atrilogy also has offices in Denver, Phoenix, Atlanta with satellite offices in Boston, Jersey City, Las Vegas, and Delhi, India. Clients turn to Atrilogy for expertise in IT staffing and placement such as Project Managers, AgileScrum Masters, Business Analysts, DBAs, Software Engineers, Mobile Developers (iOS, Android), DevOps, Automation, QA, Systems Network Engineers, Cyber Security Information Security Specialists, ERP, CRM, Business Intelligence, Data Warehousing, Big Data and Creative (UIUX, Web Design) Clients turn to Peak17 for expertise in Operational staffing and placement of AccountingFinance, Human Resources, and Marketing professionals, as well as Information Technology resources. Atrilogy Solutions Group and Peak17 Consulting are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. SKR