Directors of Technical Account Management are entrusted with some of UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to help our customers solve significant business challenges.
The Director of Technical Account Management will build, mentor, and direct a team responsible for helping UiPath customers achieve and expand upon their automation program business objectives through high-engagement technical advisory and customer advocacy.
The TAM Director position will focus on certain segments and regions, for example, Key Accounts or LATAM, and the role is remotely-based anywhere in the US or Sao Paolo, Brazil.
What You Will Be Doing Areas of Responsibility include
– Build and manage a Technical Account Management team of which you are proud: Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio Ensure the quality of your teams service delivery, operations, and relationship management Provide mentoring, career development, and performance management to guide the continuous improvement of your team Achieve impact: Drive customer outcomes for satisfaction, automation program maturity, realization of value, platform adoption and expansion Partner with peer leaders to drive go-to-market strategy and achievement of results Help your customers while going deep with our technology: Establish yourself as a technical leader within UiPath and expand your knowledge of our platform by retaining one customer account from your portfolio for direct delivery of UiPath technical advisory What You Will Bring A degree in Computer Science or relevant degree 10 years relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles Technical team management, account assignment and performance management experience Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering Previous work experience with UiPath or other RPA vendor products is preferred Fluency in written and spoken English is mandatory; additional language skills (Portuguese and Spanish for example) is highly desired Self-motivated, proactive team player with innovative ideas to drive customer outcomes and team performance Strong communication and interpersonal skills, with proven experience building strong internal and external relationships Diplomacy, tact, and poise under pressure while working through customer negotiations and issues Willingness to travel up to 25%