nn Customer Engineer (CE), Azure Infrastructure nn nnDo you have a passion for Cloud Services in the financial services industry?
We are looking for a Customer Engineer with Microsoft Azure Infrastructure expertise to help our customers success by driving adoption, consumption, and support of our products.nn nnMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.nn nn Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.nn nnCustomer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
CEs provide technical support including risk assessments and tuning to operate and optimize a customers cloud or on-premise environment.
The Customer Engineer provides support delivery services as well as technical readiness through a Customers Support contract via dispatch by the account team.
Customer Engineer services can be delivered either remotely or on-premises.nn nn Responsibilities nn nn Support Management
– 50% nn nnParticipate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.nn nnProvides the most effective method of service delivery by analyzing trends and common themes across customers.nn nnCreate deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.nn nnEngages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.nn nnGathers customer impressions of products and services and integrates this feedback into decision making.nn nnSeeks information about the underlying needs of customers.nn nnAllocates and aligns resources to optimize the customer experience.nn nnDevelops and communicates realistic performance goals and standards.nn nnBuilds plans that consider potential obstacles and immediate and long-term consequences.nn nnDemonstrates expertise in a specific solution, or several products, feature functions, or services.nn nnProvides stakeholder assistance throughout deployment to avoid/resolve technical issues.nn nn Support Execution
– Deliver Results through Teamwork & Optimizing Business Results
– 25% nn nnSeeks opportunities to drive Customer Success business results by collaborating with multiple team members.nn nnIdentifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.nn nnProvides and drives actionable feedback across groups about the customer/partner experience and competitor threats.nn nnModifies existing intellectual property (IP) or, where applicable, creates new content.nn nnSeeks opportunities to drive Customer Success business results by collaborating with multiple team members.nn nn Leadership and Growing the Business
– 25% nn nnConsistently apply “lessons learned”, model personal accountability & teamwork.nn nnDemonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.nn nnUnderstands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.nn nnDrives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.nn nnContribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.nn nnCultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.nn nnDemonstrated Self Learnernn nn Qualifications nn nn Required Qualifications: nn nn3+ years of experience with any of the following Core Azure Infrastructure technologies: Azure PaaS, Azure IaaS, High Availability, Azure Virtual Machine, Clustering, Azure Identity, Azure Monitoring, Azure VM, Azure Compute, Azure Kubernetes Services (AKS), Azure Security Center, Azure Networking , Azure Web Apps and Application Insights technologies; service resilience and distributed systems or related.nn nn3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.nn nn Other Qualifications: nn nnExperience in systems development, network operations, software support, IT consultingnn nnBeneficial to have experience with any of the following Core Azure Infrastructure technologies:Azure Virtual Machines and Scale Set knowledgenn nnAzure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall conceptsnn nnAzure Storage Account, Disk, Snapshot, Backup, Site Recovery, file syncnn nnKnowledge on ARM Templates, PowerShell and CLI management, Azure Automationsnn nnSubscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBACnn nnAzure Monitoringnn nnAzure Identitynn nnContainers and/or Kubernetes and/or OpenShift (infrastructure perspective)nn nnAzure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-insnn nnAbility to work independently cross collaboration working in a fast-paced environment where technology and customers’ requirements can change regularlynn nnDemonstrated aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships.nn nnPossess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgementAbility to apply product & technology knowledge to improve Microsoft products and the customer experiencenn nnExperience with Microsoft Server products and implementation and deployment of Azure Cloud based solutionsnn nnExperience with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable.nn nnSolid understanding of client/server, networking, and Internet technologies fundamentals.nn nnTechnical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiencesnn nnMust have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focusnn nnAbility to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years.nn nnMicrosoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .nn nnBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.nn