The Role
Provide payments-related risk management oversight of customer payment services especially in the area of ACH returns reporting and remediation and merchant monitoring Oversee ACH risk and compliance management software applications in order to identify, resolve and prevent fraud and network violations Manage and drive the process for annual and bi-annual ACH originator reviews working with Sales Officers and clients Ensure that proper policies, procedures, and internal controls are in place and followed as needed for the safe and sound operation of the Bank including ACH and wire processing.
Represent Treasury Management in payment-related internal and external audits Troubleshoot highly complex issues or problems (many technical) and ensure appropriate escalation of customer service and production support Provide guidance, coaching and team leadership for client support and systems-related problems.
Ensure operational integrity of accounts and processes consistent with Bank policies and procedures and legal regulatory requirements Manage the risk and fulfillment associated with Treasury Management implementations and ongoing account activity in order to ensure accurate and timely processing of all ongoing activities Analyze, create, and implement processes and procedures to continuously improve the quality, efficiency, and services of the department Ensure that department activities are compliant with audit and risk management policies and regulations.
Participate in managing and preparing responses to audit findings or other regulatory information requests in a timely and comprehensive manner Provide oversight of customer support and onboarding activities including customer training.
Mentor and coach employees on best practices
Are You A Fit
Bachelor’s degree 10+ years’ in banking 7+ years’ of treasury management’ 7+ years’ of ACH or Payment operations management Management Strong knowledge of banking regulations Strong knowledge of ACH rules and regulations Knowledge with commercial banking and specialty deposit industry verticals
Preferred:
Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) certification