Dreamscape is looking for a dynamic, customer-oriented Assistant Store Manager in the premier location in Westfield Century City. This role supports the Store Manager in ensuring the proper operation of facilities and supervision of the venue and its employees and driving and maintaining a consistently compelling and innovative experience that delights our customers and exceeds their expectations.
About us
Dreamscape is a next-generation location-based VR company backed by some of Hollywood’s leading players, including Steven Spielberg, MGM, Fox, Warner Brothers, IMAX, Westfield, and AMC. Utilizing our full breadth of creative storytelling, Dreamscape brings to life the best of movies, allowing viewers to become active participants like never before. Dreamscape’s multi-user immersive platform utilizes a unique body-mapping system developed by Swiss technologists to help people experience an entirely new cinematic world they never dreamed possible.
About you
You are an innovative leader who knows how to effectively manage and lead and interact professionally with our guests towards the common goal of delivering superior customer service that is consistent with our company values and policies.
Qualifications
- 2+ years of Theater and/or Restaurant and/or Retail Management experience in a high-volume operation
- Proven leadership and team skills: ability to interact with, motivate and manage all levels of staff
- Possess a passionate and professional approach to guest service with the ability to train, mentor, develop and engage staff accordingly
- Experience with various POS and CMS systems
- Advanced knowledge of MS Office
- Strong written and verbal communication skills
- Organizational planning and time management
- Working knowledge of VR technology and location-based entertainment (Preferred)
- Degree in Hospitality, Management or related field. (Preferred)
Preferred Skills and Competencies
- Leadership . Can create passion and energy around the businesses. Inspires others to excel. Appropriately recognizes and rewards results. Can instill confidence in others. Gains loyalty.
- Drives Results . Fosters a sense of urgency and commitment to achieve goals. Appropriately plans and prioritizes work activities with outcomes that have a meaningful impact on guest experience and the bottom line.
- Decision Making . Consistently makes sound business decisions that protect the Brand. Takes partners when appropriate.
- Holds Team Accountable . Provides critical feedback in a timely and appropriate manner to reinforce good behaviors or re-direct those behaviors not meeting company expectations.
- Develops Talent . Effectively assess talent and helps others achieve full potential. Makes training and mentoring a priority. Champions diversity.
- Effective Communicator . Actively listens. Provides direction in a clear and concise manner. Keeps others well-informed. Mindful of tone, delivery, and timing.
- Professional Presence and Maturity . A high degree of self-awareness; Open to feedback; Acts with integrity; Respectful; Demonstrates a calm, optimistic and confident demeanor in trying situations.
- Collaborative and team-focused . Works well with others to achieve goals. Places high emphasis on teamwork. Maintains effective partnerships. Respects the opinion of others.
Job Requirements:
Responsibilities
- Responsible for all daily operations, including, but not limited to: guest service and guest relations, show quality, hiring, training, labor management, financial management, maintaining inventory for retail, F&B, maintain high show quality standards for guest devices, and show equipment
- Build and manage a schedule that is well balanced, financially feasible, and guest satisfaction-driven
- Execute as directed guest satisfaction surveys, staff reports, etc.
- Implement and follow through on company initiatives
- Maintain a cooperative relationship with company key stakeholders to ensure the goal of “best in class” guest service is met along in a safe, fun, clean and sanitary environment
- Collaborate and work with others to identify system (people, process, and technology) challenges and work alongside them to deliver solutions quickly
- Ensure all areas meet operational and facility standards, from staff and guest perspective, at all times
- From a Retail and Food/Beverage perspective, ensure optimal levels of stock on hand, accurate inventory
- Monitor show cycles and technical aspects of the show; create actionable plans to correct any issues related to the show within company guidelines
- Responsible for reconciling petty cash. Review financial numbers regularly and make operational adjustments as necessary
- Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do, providing the guest with a positive experience within company guidelines
- Provide direction, coaching, and leadership for all employees
- Attend and participate in required meetings and training
- Other duties as assigned