When you are part of the team at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and youll be supported in achieving your career goals.
Location/Division Specific Information
This role will be based in California and have overall responsibility and accountability for providing Global Operational Leadership and proactive Client Relationship management to a client or group of clients as appropriate, ensuring appropriate communication, business engagement, implementation and service delivery to enable retention, growth and long term mutual business partnership.
How will you make an impact?
This role will work with global teams comprised Project Leads and Project Managers across multiple service lines and functions, including some or all of the following: Distribution, Packaging, Clinical Supply Optimization Services, Clinical Ancillary Management, Comparator, Labeling and Business Development.
This role is assigned to manage client relationships holistically, understanding the clients strategy and portfolio of products in the pipeline; leverage our global network to achieve client objectives; point of escalation for the client and the Global Project Lead.
What will you do?
Manages strategic operational aspects of large scale clinical trial projects / programs with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
Plans, analyzes and assesses client business potential
Sets priorities, monitors progress towards goals, and tracks key details.
Provides senior level consultation and support both within the business and to the client to continually provide service improvements
Anticipates, understands, and responds to the needs of clients within our organizational success parameters by acting as the Voice of the Customer catalyst in the organization.
Recommends appropriate placement of work for assigned clients at various sites making the appropriate technology, region or capacity decision in the best interest of the clients study.
Leads client business review process and Works with Global Project Leader to define project milestones and deliverables.
How will you get here?
Education College or university degree, preferably in a health related field.
Experience