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Service Desk – Remote Desktop Support-L2

Wipro

This is a Full-time position in Los Angeles, CA posted September 9, 2021.

Role : Service Desk Location : Overland Park, KS – Need someone local to Kansas 1 YearMinimum work experience: 1 – 3 YearsKey skills required for the job are:SD – Remote Desktop Support-L2 (Mandatory)Citrix Admin-L1Vmware VDI-L1 As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24×7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager