Who YOU Are
BEN is seeking a Senior Director of Account Operations who can make an immediate impact.
The ideal candidate demonstrates an advanced understanding of agency operations, project management methodologies and tools and will lead by example in a highly dynamic environment and growing team.
Reporting directly to the Executive Vice President of Strategy, Client Service, and Marketing (Influencer), you will use superior problem-solving skills, judgment, and excellent relationship building skills to be a leader and mentor for the broader team.
You will be accountable for the success of the BEN client journey as measured by retention and growth of our clients and bring the voice of the customer to BEN as you partner with strategy, sales, and client service to deliver best-in-class customer experience throughout our products and communication.
Who WE Are
BEN Group, Inc .
connects global brands to consumers through the power of popular entertainment.
From the world-leading product integration platform, to the global leader for rights clearances and representation ( Greenlight ), to the best in class Influencer channel optimization solutions ( TubeBuddy ), BEN Group helps elevate projects, amplify brands, and captivate audiences.
Our team is global, with offices in Los Angeles (headquarters), New York, London, Shanghai, and Provo.
At BEN, we recognize that our employees are the key to the company’s success and work hard to maintain our incredible company culture.
While BEN is a well-established organization and a recognized industry leader with a rich history of integration and licensing success stories, we have not abandoned our start-up mentality.
BEN continually evolves branding strategies through artificial intelligence and predictive modeling to meet the unique needs of our clients.
To that end, BEN is results-oriented, client-centric, and highly creative organization which offers candidates the opportunity to learn from the best and the brightest in this dynamic industry.
BEN offers a competitive benefits package and promotes an environment which supports our core values of Passion, Accountability, Teamwork, Inclusion, and Empowerment.
Responsibilities
- Tools/Resources
- Audit and evaluate technology solutions being used, and identify opportunities to improve and/or create new tools and systems that will drive savings or generate new revenue
- Create a centralized hub to house all content in a way that can be easily leveraged across team to drive efficiency
- Create consistent naming and tagging conventions and taxonomy
- Ensure teams are effectively and efficiently using current tools and systems through training and/or establishment and adherence to best practices
- Expand use of and evangelize our CRM system
- Process
- Build/refine employee onboarding process and playbooks for seamless onboarding and faster ramp time
- Identify process needs within or across teams and own building playbooks, driving alignment and adoption.
- Lead scoping of annual deliverables, budgets, tools, etc.
- Identify escalation points for any internal AI, tech, product questions
- Be a bridge between Sales and Client Service to create a seamless customer journey and quarter-back the new client onboarding process.
- Reporting
- Coordinate with analytics, finance, and product to drive efficiency and quality around reporting
- Standardize and scale practices around campaign tagging, trafficking, and measurement.
- Responsible for ensuring executive level documents are updated and used effectively.
Qualifications
- 8+ years experience working in account operations or related role; some agency experience highly preferred
- Understanding of advertising/marketing campaign planning processes including creative development and content distribution (experience with influencer marketing is a plus, but not required)
- Demonstrated ability to deconstruct issues and bottlenecks and implement scalable solutions
- Track record of leading by example and leading through influence both operationally and strategically
- Strong knowledge of Salesforce or equivalent CRM system including how to get the most out of CRM to scale teams and make them more effective.
- Self-starter who can manage multiple streams of business, resolve conflicts (both project and staff based) and make sound decisions that drive business growth
- Experience in successfully onboarding new tools, systems, and processes at scale; strong command of MS Excel, GSuite, project management tools such as Monday and Jira, etc.
- Able to create clear and convincing business cases for new approaches and resources
- Must have ability to learn new processes and technology quickly
- Strong attention to detail; able to quality check work to ensure that data anomalies/mistakes are caught early
- Hands on, problem solving abilities – “can do” approach (you’re both a thinker and a doer)
- Excellent communication skills – written and spoken
– with a desire to quickly integrate with a fast-paced, high growth team