PARCLL is a fast growing US based eCommerce logistics company with big ambitions and a laser focus on helping our clients grow by providing competitive parcel delivery programs both domestically and internationally. We understand the value of the customer experience and the role it plays in helping to build brands, and that is why one of our core pillars is to listen to what our clients are saying, and incorporate these market demands into our own growth strategy.
We are looking for entrepreneurial minded professionals that want to play a part in building the PARCLL story! Come join us and experience a culture where your thoughts and input are highly valued!
Key Responsibilities:
Working closely with sales, IT and operations you will ensure a smooth customer experience for our B2B customers.
Job Duties:
- Maintaining a positive, empathetic, and professional attitude toward B2B customers at all times.
- Responding promptly to B2B customer inquiries.
- Communicating with B2B customers through various channel such as Email or Phone
- Acknowledging and resolving B2B customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Potentially managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Required Skills:
- Strong Communication Skills
- B2B customer experience (CX, Account Mgmt or similar)
- Experience in Logistics or eCommerce Logistics
- Familiarity with business communication tools i.e. Zoom/Google Meet/MS Teams/Slack etc
- Customer facing role – customer centric focus
- Ability to problem solve, listen to the customer, and provide information as necessary
- Working knowledge of MS Office suite
- Salesforce or similar CRM
Desired Skills:
- eCommerce knowledge (digital tools and platforms i.e. Shipstation, Shopify, marketplaces etc)
- Logistics knowledge – movement of goods through a supply chain
- API & related integration & development
Benefits
- Competitive bonus
- Paid annual leave
- Health Care
- 401k
- Work in a young, dynamic and international team
- Outstanding brand new office & warehouse