- There are multiple shift times, the call center receives calls between 8:00 AM 8:00 PM Monday-Thursday, 8:00 AM 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
- Remote position, after training. Training will be on-site
- They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds
- Utilize Call center software, Genesys Cloud Services for day to day tasks
- They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
- The call center will be answering basic questions about child care, based on the states program training
Requirements:
- Live in Missouri – MUST get fingerprint completed in Missouri for onboarding
- Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc)
- 2+ years of experience in call center, business, administration, human resources, communications, or related field.
- (multitasking – taking information over the phone and entering into a system)
- Bachelors degree preferred or Highschool diploma + 3 years relevant work experience
- Experience with reviewing documents/ applications/ eligibility information/claims
- Excel experience
- Active listening skills and great communication
- Attention to detail and organizational skills
- Reliable
- Experience working in a remote or hyrbid setting – self sufficient
- Capable of passing a background check