Customer Service Rep (ASAP)

Customer Service Rep needed ASAP!

We are looking for a Partner Support Rep that has experience with Zendesk. If you are looking to join a fast growing company with a great culture then apply today!

Our client, located in Los Angeles is looking for an 2-3 year experienced customer support representative that has Zendesk experience. This job is a contract job and is looking to pay between $18-$22 per hour.

If you are interested, please apply today!

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved

Requirements:

  • 2 to 3 years of experience as a Customer Support Specialist or similar CS role
  • Experience working with Zendesk
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Experience handling escalations

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