Epic MyChart is a robust patient portal that allows healthcare patients to easily view their upcoming appointments, test results, and invoices.
Patients may also be able to schedule new appointments, pay their outstanding invoices, message their physicians and request e-Visits, as well as many other features.
A MyChart Help Desk Agent will assist MyChart users with questions regarding navigation through the application, advise patients on what options are available in the application, assist with account activation and username or password issues.
An agent will also research and troubleshoot complex situations and own the issue through resolution.POSITION REQUIREMENTSJob Requirements:Provides answers to users by identifying issues; researching to provide the correct answers; guiding users through corrective stepsResolves concerns by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.Maintains call documentation by entering complete and sufficient information.Keeps equipment operational by following established procedures, reporting malfunctions.Keeps product knowledge current by reviewing client updates to documentation.Communicate effectively to management regarding any needed updates or revisions to documentation.Accommodates client by recommending appropriate technical support and techniques when dealing with technical issues.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunitiesto add value to job accomplishments.Other duties as assigned.High Speed Internet Connection with hard wire capability is required.
30 down 5 up.Continued support of all modalities including phone, email, voice mail and chat capabilities.Required Skills:Bi-lingual (English/Spanish) required for this position2 Years of Customer Service experienceOutgoing, energetic, self-motivatedGood listening skillsOutstanding verbal and written communication skillsAbility to multi-task in a fast paced environmentExcellent problem solving and strong computer skills to include MS Office, Teams, and ticket documentation.
troubleshooting basic computer issues and critical thinking capabilitiesAbility to work independently but stay engaged with the virtual team throughout the workday via Microsoft Teams.Punctual and reliableMinimum typing skills of 45 WPMAbility to work non-standard shifts such as 2nd and 3rd shift, weekends, and holidaysPreferred Skills:2 Years Call Center experience1 Year of IT experience or equivalentStrong computer skills to include MS Office, Teams, and troubleshooting basic computer issuesHealthcare experience is highly desirable#LI-Hybrid#LI-CP1Nuance offers a compelling and rewarding work environment.
We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment.
Join our dynamic, entrepreneurial team and become part of our continuing success.Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace.
We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.
If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.