Middle Office Client Support Specialist


WHAT IS THE OPPORTUNITY?The main role for this position is to improve the RBC Swap collaboration. Fully understand the KYC requirements and regulatory documents to onboard new clients in a timely manner for swap execution. Handle all trade affirmation and deal capture. Identify opportunities to resolve complex reconciliation issues between loan and swap. 

What you will doAnticipates questions, plans for contingencies, and identifies clear objectives

Improves current processes and develops new ideas to provide outstanding support to the sales desk

Influences outcomes by taking a position on issues and presenting sound, persuasive rationale for ideas

Provide excellent services to all clients and be able to pro-actively give a “white glove” service that City National has been provided for years.


Bachelor’s Degree or equivalent

Minimum 1 year of experience in financial services/ banking industry

Minimum 1 year of operations management, client service management, documentation, or client training experience required

Minimum 2 years of experience providing customer service

Skills and Knowledge

Bachelor’s Degree in business, international, or marketing preferred

Prior experience working in an Interest Rate Middle Office team or other adjacent operations team relating to Interest rates

Individuals who have Middle office experience in other products may be considered

Sees the big picture and keeps current with emerging business, economic and market trends

Strong team player who collaborates readily with others within and across teams

This opportunity would suit an individual who has strong interpersonal skills, is responsive and has a commitment to serving their client group

An understanding of Interest Rate Swaps, and Clearing OTC Derivatives

Experience dealing with both LCH and CME

Familiarity in dealing with risk and explain P&L

CompensationStarting base salary: $71,869 – $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our . 

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’ 

ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. #LI-ST1#CA-ST

Related Post