SUITE401 MEDICAL is a private medical office in the Mid-Wilshire area of Los Angeles. The office hosts the practices of 4 prominent infectious disease/primary care doctors. The practice’s primary focus is serving the LGBT community.As our new team member, you will be one of two employees supporting the practice’s clientele via our call center located at our medical office. You will be the first point of contact for our company and you will represent our brand and our providers to the patients and professional entities.• Call load: average incoming calls per day is about a 100 (there’s no cold calling involved)• Working hours: 8:45 to 5:15 (8 hours of work and a 30-minute lunch-break, plus two 10-minute breaks)PREFERRED QUALIFICATIONS:• Experience with patient registration and appointment scheduling• Experience using EMR systems (Electronic Medical Records)• Medical assistant background• Experience working in a healthcare environment• Call center experience• Customer service experienceWHAT WE OFFER:• A competitive compensation package• Health and dental insurance coverage (Anthem Blue Cross PPO)• Paid holidays and paid time off• Pension plan• Parking right next to our building (paid for by our company)• Lunch provided 3-4 times a week• Energetic, positive company culture• Central location• Coffee Bean and Starbucks nearby : )DAILY TASKS OF THE CALL CENTER REPRESENTATIVE:• Talk to patients on the phone in a polite and professional manner, keeping comprehensive records of all patient conversations in the electronic medical system (eClinicalWorks)• Scheduling and rescheduling appointments• Sort any incoming faxes within the Electronic Medical system (eClinicalWorks)• Responding to inquiry voice messages, emails and web messages• If and when needed, escalating calls to physicians/MAs/SupervisorNEEDED SKILLS:• Ability to work quickly in an environment that requires multitasking• Good judgment in handling calls, especially with upset patients• Ability to manage confidential and sensitive information, complying with federal and local laws in ensuring patient privacy (HIPAA)• Great attention to details• Good typing skills• Microsoft Outlook and WordHOW TO APPLYPlease send us through Indeed:• Your CV• Optional: a short cover letter or note summarizing why you think you would be a great fit for this position and how does this job fit in with your medium/long term goals• Candidates that seem to be a good fit for the position will be invited to take a 10-minute assessment. If you receive this, please fill it out within 3 days of receipt. We recommend you work on this in a quiet environment. Some of the questions require the use of speakers/earphones.SUMMARY INFORMATION:Job title: Medical Office Call Center, Customer Service RepresentativeCompany: Suite 401 Medical (Peter J. Ruane MD, Inc.)Work Location: Fairfax/Olympic, Los Angeles, CASalary: $16-20 / hour depending on experienceWebsite: suite401.comJob Types: Full-time, TemporaryPay: $15.00 – $18.00 per hourSchedule:• 8 hour shiftExperience:• Medical Assistant: 1 year (Preferred)• Call Center: 1 year (Preferred)• Scheduling: 1 year (Preferred)• Customer Service: 1 year (Preferred)• Electronic Medical Records: 1 year (Preferred)Work Location:• One locationWork Remotely:• No