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Lead Support Services (Lead Dispatcher) – Dispatch Call Center – Full-Time

Cedars Sinai

This is a Full-time position in Los Angeles, CA posted July 16, 2021.

Share Requisition # HRC0570199Grow your career at Cedars-Sinai and create a meaningful impact in the community!When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved our fifth-consecutive Magnet designation for nursing excellence.The Dispatch Call Center department within our Hospitality Services Division is committed to providing elite services for patients, staff and the community. The team ensures that your requests are heard and completed to the happiness of the requestor.What is expected of you in this role?As the Lead Support Services team member, you will share the responsibility of leading, supervising, and coordinating key functions in the day to day operations of the department or assigned support services area. This role will coordinate staffing coverage, ensure regulatory requirements are met, support with quality improvement projects, and may assist with HR related processes. You will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the office Supervisor and/or leadership; as well as serve as the contact or resource person on department information and materials by other departments, patients, patient families, and/or customers.Primary Duties and Responsibilities:* Lead and coordinate staff including, but not limited to, performance of day-to-day staff responsibilities and department operations. Coordinate the daily work and direct staff to ensure area maintains effective and efficient workflow.* Identify and resolve daily non-clinical issues related to patients, clinics, and/or office needs. Perform crucial conversations and confrontations and appropriately uses the chain of command to manage staff. Act on customer requests and complaints in an appropriate manner.* Act as a resource, contact and/or liaison when information or materials are needed by internal and external customers, patients and others.* Ensure appropriate orientation, training and development of staff, new hires and/or students. Facilitate cross-training of staff as needed/required. Provide coaching and performance feedback as appropriate.* Facilitate and enforce changes in department standards and policies utilizing recognized, documented criteria and departmental guidelines. Maintain through knowledge and understanding of area(s) of responsibility and provide mentorship to staff.Qualifications we are looking for:* High School Diploma/GED, required.* 2 years of Support Services, Clinic, Hospitality, and/or customer service experience preferably in a hospital/healthcare environment, required.* 1-2 years of supervisory or team leader experience, highly preferred.* Must have knowledge of Patient Transportation Software.* Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.).* Ability to motivate, supervise, measure, recognize and improve performance and morale.Physical Demands:Ability to stand and walk for prolonged periods up to 30-minute intervals.Ability to bend, stoop, lift equipment up to 20 pounds.Must be able to work with assigned equipment, keyboard, mouse, telephone handset, etc.Must be able to perform duties in all areas of the medical center and health system.Must be able to perform duties in a fast paced, high volume environment with frequent interruptions.* Working Title: Lead Support Services (Lead Dispatcher) – Dispatch Call Center – Full-Time* Department: Dispatch Call Center* Business Entity: Clinical & Support Services* City: Los Angeles* Job Category: Administrative* Job Specialty: Administrative* Position Type: Full-time* Shift Length: 8 hour shift* Shift Type: DayCedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.