Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team.
We are currently seeking to fulfill a full-time position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.All applicants will receive an online assessment immediately after applying.
Incomplete assessments will not be considered further for this position.Salary Range: $3500.00 per monthFlexible work from home options availableBenefitsHolidays OffCareer Development & GrowthPaid Volunteer DaysFlexible hoursHealth Benefits 6 months to a yearResponsibilitiesAnswer incoming phone calls on the first ring.Provide exceptional customer service.Cold call, direct email and perform other lead generation activities.Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.Schedule appointments for sales staff to meet prospective customers.Presents and explains insurance policy options based upon prospective client needs and their personal goals.Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.Requirements Property & Casualty insurance license preferred.Willing to trainMinimum 3-5 years prior sales experience is preferred.Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.Possess an upbeat, positive and enthusiastic attitude.Strong communication and negotiation skills.Previous work experience in sales, marketing, promotions or telemarketing.