Super King Markets in Los Angeles, CA is looking to hire a full-time IT Support Specialist.
Do you have great interpersonal skills and the ability to establish a good rapport with people?
Are your writing and documentation skills exceptional?
Would you like to join an established company that will help you take your career to the next level?
If so, please read on!
This information technology position earns a competitive salary starting at $60,000/year or higher depending on experience.
We provide excellent benefits, including medical, dental, vision, basic life insurance, paid time off (PTO), and a 401(k) plan.
If this sounds like the right information technology opportunity for you, apply today!
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*ABOUT SUPER KING MARKETS*
Based in Southern California, we are the leader of international foods at the lowest prices and highest quality.
We consistently deliver the highest quality of food products while ensuring a safe shopping environment for all patrons.
Every day, we strive to provide the best experience possible for our customers and our employees alike.
Customers can count on great service thanks to our dedicated employees.
Our team members are very valuable to us.
We ensure that through our great benefits package and uplifting environment, each staff member can thrive and succeed!
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*A DAY IN THE LIFE OF AN IT SUPPORT SPECIALIST*
As an IT Support Specialist, you are key in keeping the communication between stores, customers, and vendors intact and running smoothly.
You set up new user domain accounts, email accounts, and group memberships.
Additionally, you perform preventative maintenance including checking and cleaning workstations to ensure optimal tech performance.
When troubleshooting requests from business users and store operations come in, you handle them in a timely, courteous manner.
Working with clients, you build rapport and provide needed support.
You meticulously document all pertinent identification information including name, location, contact information, and the nature of the issue in our call tracking system.
As a troubleshooting extraordinaire, you solve technical issues and facilitate repair through existing partners.
You efficiently perform hands-on fixes, including installing software, installing hardware, and configuring systems.
Coordinating warranty repair with approved vendors, you test the fixes to ensure the problem has been solved.
You then perform post-resolution follow-ups to the service request.
While your technical and troubleshooting skills are important, your ability to develop and maintain positive working relationships with end-users is equally important.
You enjoy the challenge and variety inherent in your job and that it taps into both your technical and people skills!
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*QUALIFICATIONS FOR AN IT SUPPORT SPECIALIST*
Experience with point of sale (POS) and store applications
Experience with desktop and server operating systems
Knowledge of the complete system synergy including POS, UNIX, PC, LAN, WAN, Mainframe, and others
Knowledge of basic computer hardware including desktop PCs, modems, networking equipment, wireless access points, and POS terminals
A bachelor’s degree in computer science is preferred, but not required.
Having 5+ years of work experience in IT support would be a plus.
Do you have above-average customer service and problem-solving skills?
Are you organized with an eye for details?
Can you effectively prioritize multiple tasks?
Do you work well as part of a team and thrive in a fast-paced environment?
If yes, you might just be perfect for this information technology position!
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*ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM?*
If you feel that you would be right for this troubleshooting job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you!
Location: 90023
Job Type: Full-time
Pay: $60,000.00 per year