Job DescriptionThe IT Specialist is Responsible for providing analysis and standard design, performing configuration and installation, and providing technical support and diagnostic troubleshooting of servers, LANs (local area networks), and their interfaces with WANs (wide area networks).
Manages multiple customer-serving structures across multiple platforms and has a proactive maintenance strategy.
Works to keep POS, PMS, and Retail systems up and always running securely.
Remain current with server-related advances and problem determination information.
Follows PCI and security best practices while providing outstanding customer service.
Job Responsibilities
•Responsible for proactive support and maintenance around PMS and POS systems.
•Provides technical support of applications, interfaces and IT processes during normal working hours as well as after-hours emergency support.
•Monitors support issues internally and vendor related, ensures resolution plans, and reports progress to management.
•Proactively maintains systems and executes preventative maintenance plans.
Monitors system status and reacts potential issues before they arise.
•Ensures that all documentation is proactively updated to reflect current systems and processes.
•Work with users to define and evaluate business needs, challenges any inefficiencies that may be resolved through automated solutions.
•Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes.
•Develops and executes test and quality assurance strategies and plans.
•Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal.
•Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.
•Communicates with site users regarding any system enhancements and or scheduled upgrades.
•Participate in technical and functional training classes as necessary or required.
•Installs, tests and tunes software and hardware related to database management systems.Schedules and performs upgrades to databases.QualificationsExtensive PMS and POS experience is required.Proven leadership experience needed.Associates Degree in Information Technology Field or equivalent work experience is required.
Bachelor’s Degree is desiredFive to seven years of experience with a progression of responsibility, but not limited to, in depth, hands-on expertise with large and complex hospitality and point of sale solutions.Strong analysis, organization, communications, interpersonal skills and project management skills are essential.Solid proactive decision making skills required.Experience with hospitality customer technologies is required.Experience leading and working within distributed teams is preferred.About AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About AramarkThe people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world.
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth.
So, no matter what you’re pursuing
– a new challenge, a sense of belonging, or just a great place to work
– our focus is helping you reach your full potential.
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