Three Decades of Leadership In The Fashion Industry
Founded in 1985 by Frank Zarabi, FAM Brands provides innovative fashion, design, brand development, and distribution solutions to a wide range of retail and wholesale clients and partners. Our unique performance materials and versatile apparel designs-along with our competitive pricing strategies-have enabled us to become leaders in apparel industry. Our ability to thrive, centers around impeccable design and excellent branding. Our designers and production teams collaborate closely with our factories to create exception fashion strategies and details. Our world-class brands include Marika, Balance Collection, Bally Total Fitness, Tehama, Peace and Pearls, Eddie Bauer, Orvis, Woolrich, and more.
We are the trailblazers for activewear. Champions of fitness. We’re for simple, elegant and vibrant designs. Our employees are star-reachers, bridge-builders, leaders and teammates. We are family-owned and operated. We are FAM Brands. We are growing and focused on strategic initiatives. Our factories are safe and our employees are valued. We are worldwide, world-class, forward-thinking and forward-looking. We work hard and believe in the work we do. We’re for executional excellence and achieving our dreams. We are FAM Brands.
POSITION TITLE
Helpdek Support Specialist
LOCATION INFORMATION
Bell, CA – This position cannot be done remotely
COMPENSATION
$24.00 – 30.00 Per Hour + Bonus
Status: Non-Exempt, Hourly
BENEFITS
Full-Time, Regular Employees are eligible to participate in our comprehensive benefits package including: Vacation, Sick Time, Personal Holiday, Company Holidays, Anthem Insurance Coverage for Medical (PPO & EPO), Dental (DPO & DMO) and Vision, Employee Assistance Program (EAP), Company Paid Life & Short/Long-Term Disability Insurance, 401k Match, Pet Insurance, Hartford Supplemental Insurance Policies (Life, Critical Illness, Accident and Hospital), Flexible Spending Accounts (Medical & Dependent), Work-Life Balance, Free Coffee, Onsite Food Options, and more!
SOME OF WHAT YOU’LL DO
The Heldesk Support Specialist is a part of the professional help desk team that provides support to its clients and helps in resolving their issues. Help desk coordinator responsibilities comprise answering the calls received from the client, planning, organizing, and prioritizing the work and ensuring that high quality of services is being rendered to its clients, thereby ensuring better customer satisfaction. Thus, he/she plays a crucial role in achieving the mission of the organization.
Key Responsibilities of a Helpdesk (Desktop) Support Specialist
The Helpdesk Support Specialist is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. He/she researches the basic cause of the problem and makes sure that it does not reoccur frequently. He/she escalates the problem to the next level if he/she is unable to resolve it at his/her level. To get a better idea, listed below are a few of the key responsibilities that need to be handled by a help desk coordinator in information technology:
- To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
- Log all calls, issues, and resolutions within the company Help Desk system.
- Coordinate project updates to the users and Project Services Supervisor.
- To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
- To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
- To recommend adjustments to meet the end users’ requirements and assist in determining, maintaining, analyzing, identifying, and monitoring the issues related to problem management
- Record and track all assets for the company.
- To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
In short, he/she functions as the single most important link for all the information technology related or non-IT related queries and aid in resolving them or directing them to the appropriate personnel. He/she serves as an interlink between the clients and the computer technicians. He/she makes sure that all the issues have been streamlined and directed properly, and that they follow the operational rules and regulations. He/she may be involved in basic account administration tasks like mailbox, password setting, extension of accounts, etc. He/she consults with the other staff members to develop procedures for improving their services and makes sure that all the relevant documentation has been maintained.
Essential Skills
- 2+ years experience in a similar IT role, required
- Must be experienced in Windows AND MacOS Environments
- The help desk agent should be an outgoing and confident person with pleasant voice.
- He/she should be eager and willing to help people to sort out their problems.
- He/she should have multitasking ability and should be ready to work in a fast-paced work environment.
- Excellent problem solving and analytical skills would prove to be an advantage.
- He/she should be able to follow the given instructions carefully and should be comfortable working in a team environment.
- Excellent communication skills with effective organization and management skills is a must.
Commitment to Equal Employment Opportunities & Diversity
FAM Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FAM Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Full-time