We are looking for a friendly and hard-working customer service associate to join our growing team at Atlanta Swim Academy.
This person will be responsible for answering incoming calls and emails, actively greeting customers and providing a welcoming environment.
The Customer Service Associate will be able to handle a high volume of customers and be able to problem solve.
We are looking for someone with a natural outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.Current Shift Needs:Must be available:Tuesdays 11:30am-8:00pm Thursdays 11:30am-8:00pmSaturdays 9:00am-5:00pmAdditional Optional shifts:Sundays 9:00am-5:30pm -or
– 9:00am-1:00pmMondays 11:30am-8:00pmWednesdays 11:30am-8:00pmCustomer Service Associate Duties and ResponsibilitiesAnswer incoming calls and emails in an efficient mannerIdentify customer questions, concerns, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a compassionate and patient mannerRedirect customers to appropriate teams and/or departments as neededCheck voicemail inboxes and return calls in a timely mannerDevelop professional relationships with ongoing customers through excellent customer serviceFollow-up with callers on complaint and/or question resolution statusCollaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfactionFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers’ satisfaction as the number one priorityRequirements and QualificationsCustomer service experience is a plusFamiliarity with CRM systems is preferredExcellent interpersonal communication skills, both verbal and writtenFantastic phone skills, i.e.
well-spoken, excellent active listening skillsAbility to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)Motivated, energetic, driven work ethicTime management skillsAbility to multitaskOrganizedOutgoing, friendly, compassionate personalityMust be able to stand for long periods of time (4 hrs.)BenefitsAtlanta Swim Academy offers professional growth opportunities for those that qualify.Full, Paid training provided.Health Insurance is available to full-time employees.Employee discount.Employee Referral Program.Employee Assistance Program including: work-life resources, legal & financial resources and access to virtual counseling sessions
– (all resources are free and confidential)Other benefits include Vacation, PTO etc.Retirement Plan Benefit
– SIMPLE IRA w/Employer matchTeam building outings and functions Compensation: $15.00
– $17.00 per hour ASA is a family-owned business serving East Cobb and the surrounding area for over 35 years.
Our exceptional reputation in the community has made us a leader in the Learn-to-Swim industry.We take pride in our Core Value of Innovation.
We are committed to continuous improvement and striving for excellence.
By upholding our 5 Core Values of Safety, Fun, Respect, Integrity, and Innovation, ASA can truly say we are a thriving and unique organization.All of our staff participate in continuous education programs, including our in-water training system, online training courses, Red Cross Lifeguard certification for all Instructors, staff leadership training, USSSA National Conferences, and constant on-going training and development in all departments.We have 3 indoor heated at 90 degrees pools for warm year-round swimming.
The large viewing hallway allows parents to observe swim lessons comfortably and provides easy access to our 6 family changing rooms.
Additionally, our large men’s and women’s restrooms have generous changing areas.ASA Mission Statement: Our mission is to develop the skills necessary for a lifetime of swimming, while creating a safe and fun environment in and around water.Company Core Values:Safety: Create a safe & fun environment in and around water.Respect: Honor each other’s abilities, qualities, and achievements.
Treat others the same way you want them to treat you.Integrity: Use honesty to build mutual trust, maintain high ethical standards, and a sense of honor by our actions.Innovation: Continue providing highly skilled services by continuing to be a leader in the industry.Fun: Create a fun and inviting environment in and around water.Member schools are independently owned and operated.
Your application will go directly to the member school, and all hiring decisions will be made by the management of this school.
All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.