[Customer Service / Remote] – Anywhere in U.S. / Up to $75K per year – As a Customer Support Specialist you’ll: Own email responses to customer inquiries from a variety of channels ranging from support tickets to social media comments to online product reviews; Track and report issues/trends from the Voice of the Customer regarding the hardware, software, and logistical issues surfaced by customer; Partner with the company’s documentation expert to create and maintain content including authoring Help Center articles and Zendesk macros as well as suggesting copy updates for customer-facing channels such as the website, Amazon listing, etc…Hiring Fast >>