Overview: About A Place For MomA Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions.
Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers.
We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom.
Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:Focus on ExcellenceAct with Integrity & Assume Positive IntentDrive Outcomes Every Day with Passion and A Sense of MissionMake the Lives of our Families and Customers Better, Easier and More SuccessfulRealize the Full Potential in Each Team Member.
Work as a Single Supportive TeamCompany LeaderLarry Kutscher
– Chief Executive OfficerLarry Kutscher is Chief Executive Officer of A Place for Mom.
Larry is a veteran CEO with over 30 years of experience leading digital, technology and service businesses through significant periods of growth and value creation.
Prior to this role, he served as Chief Executive Officer of TravelClick, where he drove the companys overall strategic vision and helped increased the companys value from approximately $300 million to more than $1.5 billion over eight years.The PositionA Place for Mom is seeking a motivated and energetic Executive Support & Helpdesk Technician that contributes to the overall success of our employee base.
The ideal candidate is driven by technology evolution, a self-starter with exceptional problem-solving skills, deliver exceptional customer service, and the ability to resolve complex problems and implement solutions with little or no guidance.
This position will report to the Manager of End User Services.This role will interact with all levels of management, corporate business partners and external vendors.
Excellent communication and customer service skills, as well as the ability to translate technical details is a must.Who you areAn executive desktop support technician that is passionate about supporting end users of all roles and responsibilities ensuring that they have all technology tools fully operational and proactively managing them to help them succeed at their jobs.
You want to contribute to the team and grow your own skills.
Responsibilities: What you will doResponsible for providing ongoing support to senior executives, serving as the hands-on technology specialist for all technology issuesBe flexible to support and provide on-call assistance, after hours and weekends Provide “White Glove Service of the highest level to Senior Executives in a timely fashionBuild and develop a strong reputation, as a trusted subject matter expert and a dependable partner with ExecutivesBe able to communicate technical issues in simple business terms with all usersConfigure mobile devices to ensure the highest degree of stability, functionality, and user experienceCollaborate with technology peers and fellow company tech resources to provide resolutions in a highly responsive mannerMust be able to escalate and provide visibility, as appropriate, to senior IT managementSupport end users to ensure they are 100% productive and no technical limitationsServe as the first point of contact for our internal employees seeking technical assistance over phone or emailDiagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VPN, VOIP, Mac and Windows OS, Google Apps, O365, and moreAssist with the employee onboarding process, including equipment procurement & imaging, as well as account provisioningAdminister SaaS products such as telephony systems, desktop management systems, mobile device systems, antivirus solutions, etc.
Document all end-user support in APFMs internal ticketing platformManage time and tasks as assigned by manager Qualifications: Required skills and competencies3 plus years of experience supporting end users on technical issues at a medium large size organization.At least 1 year of Executive tech support experience with both Apple (iPad/iPhone/Mac) and Windows products and services.Appetite to continuously learn, proactively manage products, services and equipments across users, organization and teams and avoid service disruption of any magnitude.Provide onsite support at executives home offices concerning network and desktop services primarily around NYC vicinity.Ability to physically move and install equipment including but not limited to desktop PCs, monitors, laptops, desks, etc.Work closely with the IT Service desk to provide second line technical executive support, prompt response, diagnosis, and swift and effective resolution.
Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions and to support problem solving.Diverse mobile devices support, such as iPhone, iPad, Surface, Windows & Apple laptops, and other supported devices.AV (Audio Visual) system setup and support at both residential and business environments.Network configuration and problem solving in Windows, Apple, and Citrix environments (wired and wireless; residential and business).Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivationsA certification highly desiredExtensive hands-on experience with end user issues pertaining to desktops, laptops, mobile devices, network, and printer issues LI-KT1