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Enterprise IT Support Engineer


This is a Contract position in Los Angeles, CA posted April 30, 2021.

ABOUT FANDUEL GROUP FanDuel Group is a world-class team of brands and products all built with one goal in mind – to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include: FanDuel – A game-changing real-money fantasy sports app FanDuel Sportsbook – America’s #1 sports betting app TVG – The best-in-class horse racing TV/media network and betting platform FanDuel Racing – A horse racing app built for the average sports fan FanDuel Casino & Betfair Casino – Fan-favorite online casino apps FOXBet – A world-class betting platform and an affiliate of FanDuel Group PokerStars – The premier online poker product and an affiliate of FanDuel Group THE POSITION Our roster has an opening with your name on it The IT Support Engineer will be involved in network engineering and troubleshooting, project management, mentorship of new team members, data cabling, systems administration in a variety of software and hardware environments, telecom administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. THE GAME PLANEveryone on our team has a part to play Maintain and monitor core servers and services. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services. Provide technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment. Provide executive support for senior/C-Level leadership. Manage internal IT projects and projects involving other stakeholders. Hardware procurement and asset management. Creating and maintaining technical documentation. Manage AV systems during large company webinar events. Maintain IT ticketing system and standards. THE STATS What we’re looking for in our next teammate Strong knowledge of enterprise applications, tools and operating systems. Strong technical knowledge in providing 24/7 support. Experience in streamlining user device support functions. Working knowledge of IT and engineering technologies and operations. Strong analysis capabilities and skills in structured problem solving. Strong program and service delivery skills. Deep sense of urgency and ability to identify and achieve quick wins. Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity. THE CONTRACTWe treat our team rightCompetitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth Opportunities to build really cool products that fans love Mentorship and professional development resources to help you refine your game Flexible vacation allowance to let you refuel Hall of Fame benefit programs and platforms FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.