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The Director of Retail Deployment and Support is responsible for supporting CHEF’STORE business for existing stores and new store openings, with regards to technology, store networking, equipment and application installation and deployment. This role is also responsible for coordinating all technology related support for store operation systems for all stores. This role will provide oversight to any 3rd party in-store technology or support provider. This role will also provide guidance and insight on strategic direction for the CHEF’STORE technology roadmap. This role will have a dotted line to CHEF’STORE business and therefore critical important to have a trusted and strong relationship with all CHEF’STORE business partners, specifically the store deployment and operations team. Furthermore, this role must have strong relationships with all IT stakeholders and other US Foods business stakeholders as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Accountability for technology enablement, deployment/installation of technology for new stores and accountability for in-store technology support for all stores
• Align support and deployment activities with CHEF’STORE Business team
• Work with IT partners to adopt and direct the implementation of network methodology and security protocol
• Daily monitoring of support issues and reporting status to executives, with close coordination with US Foods Service Desk and IT team.
• Coordination and oversight of any US Foods or 3rd party store systems teams providing support for infrastructure
• Guidance and insight on the Strategic direction for the CHEF’STORE technology roadmap to ensure alignment with Business objectives
• Budget responsibilities
• Supporting continuous improvement opportunities
• Utilizing the US Foods Change Model to achieve success metrics, including completion on time, delivery of business plan, minimizing disruption and achieving sustainable results
• Providing CHEF’STORE domain knowledge and consultative services on technologies and strategies
• Communicating frequently and effectively around application effectiveness, outages and recovery plans
• Maintaining key application attributes in the application portfolio management tool
• Supporting in-store user community to drive application use and adoption
• Offsetting cost of new capabilities with efficiencies
• Understanding and effectively prioritizing technical debt remediation
• Influencing and leading cross-functional teams to achieve business outcomes by solving organizational and people challenges
• Ability to independently gather requirements performs analysis, design, develop and propose system solutions.
• Directly supervise a team of up to 7 Business and Technical Analysts while working closely with Program/Project Managers, development teams and 3rd party vendors.
Occasional travel is required.
QUALIFICATIONS
Education/Training:
• Bachelor’s degree in Information Technology, Business or related field; Master’s degree preferred.
Related Experience/Requirements:
• Minimum of 10 years business experience, with at least 5 years of that experience and proven success in translating business strategy and analysis into successful consumer products and working directly with and presenting to business senior leaders (C suite and VP level).
Specific Requirements:
• Experience in digital, transactional, consumer-facing web businesses
• 3+ years as a product manager/project manager working on customer-facing or retail applications
• Strong project management skills managing multiple large projects, and 3rd party deliverables
• Use of Agile methodology and principles in product management
• High level of intellectual curiosity and are comfortable with ambiguity
• Ability to put team before self and be energetically collaborative
• Compelling and effective at communicating with and presenting to executive management
• Excellent communication skills, both verbal and written
• Strong story telling skills
• Excellent relationship management skills
• Continuous Improvement experience (certification not required, but a plus)
• Understanding of Change Management Principles
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***