Company Overview: MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol.
These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of sustainability targets, and empower employee performance.With headquarters in theCleveland, OHweve meticulously built a global network of partners that provide our services nationally and internationally in over 80 countries.SkyParkis our Secure Technology Logistics CenterLink59 is our main Security Operations Center (SOC) in Midtown.Our newest facility in Old Brooklyn is our Secure Technology Asset Disposition facilityAdditional sales, configuration, security operations and asset disposition operationslocated inGrand Rapids, MI and Erie, PAMCPc and our associates are dedicated to the communities in which we serve and actively participate on numerous nonprofit boards and tirelessly donate our time tomanycharitableorganizations.MCPc is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level.
We employ premier associates in the industry who deliver value and support to our growing clientbase.We believe in training and career development for all associates.
As you may imagine, as a trusted global data protection and endpoint solutions company, weholdourselvesto the highest level of security.As such, all new employees must undergo our standard background check and drug screen test for pre-employment purposes Position Overview: The IT Technician is primarily responsible for providing IT support in a fashion that ensures the efficient operations and system compliance.
This includes front-line customer facing support (operational) and other various on-going support requirements.
Responsibilities: Provide expertise in information systems technologiesProvide cross functional support and direction on the use of technology tools.Possess and understanding of the business relationships between multi-functional groups including corporate systems and/or divisional groups.To provide system and hardware support where needed in this facilityTo understand the plants information flow, both manual and automated and their dependencies, and provide continual support and improvement in this flow.Leverage technology and facility design to improve business/distribution operations.Responsible for carrying out assignments requiring the development of new or improved processes Be able to evaluate and make decisions on computer equipment, operating system, and/or program problems that are used at the facility.
Some of the issues will require working on equipment or software that may have many variables that are unknown.Utilizes techniques, technologies and implementation methods to deliver prescribed levels of service and drives process improvement in all components of the architecture (server management, network management and application delivery) on time.
Resolve hardware or network equipment issues in a timely fashion, either directly or working with others, to include technical support areas of backup and disaster recovery for the equipment.Support IT Analysts and Programmers as needed.
Qualifications: Excellent trouble shooting and problem solving skillsStrong customerservice skillsFirm grasp of business processes and systems linkageAdaptability to changing environmentsContinuous improvementand learning mindsetStrong technological baseAssociates or Bachelors degree in an IT related field