Job Description: Windows 10 experience Office 365 is preferred but 2016 is okay Experience in help desk or service desk.
Working Desktop Support Related Tickets.
Coordinates, diagnoses and troubleshoots incoming end user requests.
Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
Provides case status updates to management and end users.
Supports and maintains effective relationships with end users.
Maintains and updates records in tracking databases within established SLAs.
Alerts management to emerging trends in incidents, problems, or issues.
Fully proficient support individual contributor.
Works under limited supervision.
May be a resource to other employees in areas of expertise.
Assignments are moderately difficult requiring some judgment.
Job Requirements: Education and Experience Requirements: Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
ServiceNow knowledge or other big ticketing systems Documentation Knowledge in running reports.