Overview:n nSouthwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. nResponsibilities:n nDesktop Support Technicians install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees, and will also be visible to customers. n WORK ACTIVITIES/CONTEXT: nResponsible for implementation and support of desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment. nResponsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS & S Centers, and airport locations. nPerform preventative maintenance on operational equipment. nConfigures, installs, customizes, maintains, tests, and troubleshoots hardware systems with minimal direction. nProvides bench repair, maintenance, troubleshooting, and configuration of IT equipment. nProvides exceptional Customer Service to our Internal Customers. nProvides packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise. nUpdates DASH cases. nCreates status reports for Leadership on Field installations. nMust be able to meet any physical ability requirements listed on this description. nMay perform other job duties as directed by Employee’s Leaders. nQualifications: nBASIC QUALIFICATIONS:n High School Diploma, GED or equivalent education required. nMust be at least 18 years of age.n Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. nEDUCATION: nHigh school diploma or GED required. nBS or BA in Computer Science, or Information Systems, or equivalent formal training or technical certification preferred. nWORK EXPERIENCE: nMinimum 3 years PC Experience or equivalent knowledge on PC Repair required. nMinimum 1 year networking experience, installing and troubleshooting network gear required. nLICENSING/CERTIFICATION: nMust possess a valid state motor vehicle operator’s license. nTo work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. nPHYSICAL ABILITIES: nMust be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. nMust be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. nMust be able to work in cramped or high places. nSKILLS/ABILITIES/KNOWLEDGE/WORK STYLE: nMust have an understanding of cabling infrastructure and its topologies. nLow Voltage cabling knowledge is required. nMust be able to troubleshoot and maneuver within Windows’ operating systems nAbility to maneuver within Active Directory (moving work station object). nDemonstrated ability using Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM). SCCM experience should include assigning applications and knowing where particular applications are coming from. nMust be able to demonstrate success with problem-solving abilities. nMust be able to communicate effectively. nMust possess strong Customer Service skills. nMust possess strong organizational, writing, and prioritization skills. nMust be able to adapt to learning new specifications on equipment in an ever-changing environment. nMust be able to comply with Company attendance standards as described in established guidelines. nOTHER QUALIFICATIONS: nAbility to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment. nFrequent travel required to provide technical support and to resolve technical issues. nAble to adapt to an ever-changing environment. nA+ or equivalent knowledge required. nMust maintain a well-groomed appearance per Company appearance standards as described in established guidelines. nSouthwest Airlines is an Equal Opportunity Employer nPlease print/save the job description because it won’t be available after you apply.