We’re looking for a seasoned SaaS leader to grow and guide our Customer Success team as we bring the world’s leading home design and construction platform to market. The homebuilding industry is like sales before salesforce and, in this role, you’ll have the opportunity to create a playbook for how one of the largest and most critical industries can reinvent itself on the web.
RESPONSIBILITIES:
- Build/lead a group of implementors, relationship managers, and product specialists to help builders of all sizes transform their businesses
- Create a playbook for getting new builders (our customers) up and running quickly — experience
- Drive lifetime value by defining the customer journey; deploying programs to help customers take advantage of Company’s tools, uncovering new use-cases
- Represent the voice of the customer and promote a customer-centric mindset across the organization
REQUIREMENTS:
- A true love for customers
- Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment
- A strong strategic vision for the customer experience, professional services, and customer support
- Experience with Product Led Growth at a leading enterprise SaaS company is a plus
- Understanding or interest in homebuilding, home design, and construction