Customer Service Support Specialist

OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.



·        Providing customer service team support via telephone or email

·        Responding to customer questions

·        Resolving customer complaints

·        Preparing documents and reports

·        Updating customer database

·        Improving overall customer satisfaction

·        Ensuring appropriate actions are taken to resolve customer’s problems or concerns

·        Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments

·        Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward them to the appropriate staff

·        Performing other related duties as assigned



·        High school diploma or equivalent

·        2+ years of customer service experience

·        Excellent communications skills, both oral and written

·        Service-oriented and able to resolve customer inquiries

·        Proficient computer skills with Microsoft Office, especially Excel.

·        CRM experience, NetSuite preferred



·        Typical office environment

·        Ability to work sitting down, some walking up and down stairs from first to the second floor

Related Post