OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.
ESSENTIAL RESPONSIBILITIES:
· Providing customer service team support via telephone or email
· Responding to customer questions
· Resolving customer complaints
· Preparing documents and reports
· Updating customer database
· Improving overall customer satisfaction
· Ensuring appropriate actions are taken to resolve customer’s problems or concerns
· Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
· Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward them to the appropriate staff
· Performing other related duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
· High school diploma or equivalent
· 2+ years of customer service experience
· Excellent communications skills, both oral and written
· Service-oriented and able to resolve customer inquiries
· Proficient computer skills with Microsoft Office, especially Excel.
· CRM experience, NetSuite preferred
WORKING CONDITIONS
· Typical office environment
· Ability to work sitting down, some walking up and down stairs from first to the second floor