Ref ID: 00320-0011695717 Classification: Customer Service Supervisor Compensation: $25.65 to $29.70 hourly nnA tech startup based in West LA is seeking a remote Customer Service Supervisor for 3-6 months.
As the Customer Service Supervisor, you will oversee a team of 3 representatives and report to the Customer Service Manager.
Duties include providing customer service online, through Amazon, and over the phone.
You will document customer issues and technical issues, track actions, track resolutions and write troubleshooting steps for customers in the future.
In addition, you will collect data and details to update the Operations and Marketing departments and train representative bu auditing, monitoring and providing feedback on performance.nn nn nn nnThe ideal candidate will have 2-3 years experience in a Customer Success Supervisor role dealing with a technical product, consumer electronic or SaaS.
Experience working in software, tech or consumer electronics is required.
CRM experience, preferably HubSpot, Zendesk or Salesforce is a must.nn nn nn nnThis is a remote, temporary position.
Hours are 8:30 -5:30PM, Monday
– Friday.nn nn nn n n Job Requirements: n nn
– Practical knowledge of Zendesknn nn nn nn
– Demonstrated knowledge of Google Suitenn nn nn nn
– Proficiency in Social Media Channelsnn nn nn nn
– CRM experience highly desirednn nn nn nn
– General familiarity with Google Sheetsnn nn nn nn
– HubSpot experience preferrednn nn nn nn
– Answering Inbound Calls experiencenn nn nn nn
– 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desirednn nn nn nn
– Ability to interact effectively with internal and external partners and clients/customersnn nn nn nn
– Critical thinking, problem solving, ability to work independentlynn nn nn nn
– Customer service and office administrative skillsnn nn nn nn
– Supportive, positive attitude with a professional demeanour applied to all tasksnn nn nn nn
– Experience performing extensive research to resolve complex customer inquiriesnn nn nn nn
– Strong proficiency in Excel and other Microsoft Program skillsnn nn nn nn
– Familiarity with Customer Relationship Management (CRM) systems, e.g.
ACT!, Illustrator, Highrise, and Insightlynn nn nn nn
– Excellent written/verbal communication and organizational skillsnn nn nn nn
– Ability to navigate multiple computer systems, applications, and utilize search tools to find informationnn nn nn nnIf you are a service ‘champion’ who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you.
Contact us today!nn nnOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis.
Whether you’re a seasoned administrative pro or starting your career, we have options for you.nn nnOur experienced staffing professionals can promote you to employers and advocate on your behalf.
We provide access to top jobs, competitive compensation and benefits, and free online training.
For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.nn nnWhen you work with us, you’re working with the best.
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Call your local office at 1.888.490.4154.
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job openings must be authorized to work in the United States.
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