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Customer Service Specialist

Accredited Home Care

This is a Contract position in Los Angeles, CA posted January 11, 2022.

Customer Service Specialist
– Bilingual English/SpanishFor more than 40 years, The Accredited Family of Home Care Services has been one of California’s largest privately-owned healthcare agencies.

We are dedicated to help disabled, elderly and homebound Californians access benefits in order to remain safe, comfortable and independent at home.At a time when companies are closing, laying off employees and cutting salaries, Accredited Respite Services continues to GROW.

We have an immediate need for a Bilingual (English/Spanish) Customer Service Specialist to help local families of Autistic children (and clients with other developmental disabilities) access their entitled state benefits through the Regional Center program.Accredited Respite Services is looking for a qualified candidate to put their customer service experience to the test, providing exceptional service to the families of individuals with developmental disabilities.

Specifically, our customer service representatives interact (over the phone, via e-mail) with families and care providers to start benefits and ensure service needs are met in a timely, efficient, and compassionate manner.Impeccable communication skills (written via E-mail and various software applications; oral by telephone), excellent touch type (40 WPM) are a MUST.

This position requires heavy phones and the ability to handle challenging situations with grace under pressure and a consistent attention to detail.

We need a multi-tasker who meets deadlines while working in a fast-paced environment.Experience working in developmental (intellectual) disabled services, social services, home care or a similar capacity greatly preferredTake your career to the next level join The Accredited Family of Home Care ServicesJob Requirements:§ Excellent communication (English and Spanish) and customer service skills§ 1 year customer service experience§ Proficient in Microsoft Office Windows (Word, Excel, Outlook)§ Multi-tasking, organization skills and attention to detail are a MUST§ Reliability and flexibility a MUSTOur employees enjoy the following benefits:§ Weekly pay or direct deposit§ Competitive hourly wage plus overtime§ Medical (HMO or PPO), Dental, Vision and Life Insurance§ Paid vacation (14 days per year) and paid Sick Leave§ Paid company holidays