SkinAct, Inc is offering full time position for an experienced customer service representative to answer company’s website/showroom generated product inquiries by phone, email, and online-chat. This position will require a self-starting person with excellent time management skills. *This is Not a Short Term Position – Looking for Long Term Employment Only* Duties: · Managing incoming calls and emails from all company’s customers and accounts. Ability to actively listen and respond in a courteous and professional manner is a key. · Answer product questions and suggest information about other products when appropriate. · Strong customer service skills are a must for this position, as well as the ability to multi task in a fast paced environment. · Provide quotes to customers, check status of quotes and answer customer questions. · Resolve customer complaints, issues and incorrect orders in a prompt, professional manner. · Process orders from beginning to completion. · Maintain current customer accounts. · Process inbound customer orders, invoicing, create shipping labels and manage returns. Must Haves: • Proven at least one year of customer support experience. Prior customer service experience in spa and salon products and equipment is a plus. • Excellent communication skills (verbal and written). • Ability to multi-task, follow-up, prioritize, and manage all projects in a timely manner. • Mature work ethic, able to work independently. • Outstanding customer service skills. • Strong phone contact handling skills and active listening as well as communicating customers via online chat and email. • Knowledge in Microsoft Office, especially in Word and Microsoft Outlook. • Detail-oriented and exceptionally organized. • Possess an upbeat, positive and enthusiastic attitude. Compensation: • $17 to $20 (Rate of Pay Will Depend On Experience) • PPO Health Insurance fully paid by Employer. • Paid vacations, holiday pay, sick pay, and full benefits. •401(K) retirement plan. Hours: 9:00 AM-5:00PM Monday-Friday, No Weekends Casual Work Environment…