Customer Service Representative Supervisor
Department : Retail Operations,
Full TimeCustomer Service Representative SupervisorRole SummaryWe are looking for a Customer Service Representative Supervisor to join our team. As a Customer Service Representative Supervisor, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while supporting and guiding the Ambassadors (front-house customer service representatives) on the team. The ideal candidate has strong leadership and communication skills and experience mentoring and coaching their team members in a grocery store environment.Key Results AreaAssist guests with managing their accountsNavigate between multiple and concurrent computer applications, including phone, chat, and emailProvide customer service when problems arise and help to find solutionsAdaptability to the fluctuating needs of the businessAssist customers by always providing exceptional customer serviceComplete all training as assigned by managementManage conflict resolution and make decisions through a delicate balance of integrity and partner resourcingWork to improve policy, procedures,practices, and training continuouslyEnsure the accurate and timely preparation of reports regarding daily and weekly operations.Role model proper customer service skills to inspire the team to go above and beyondSkills & QualificationsHigh School Diploma or equivalentA minimum of 1 year of supervisor experienceSound judgment and decision makingStrong leadership skillsComputer proficiency within a Microsoft Windows environment, specifically Microsoft OfficePrior customer service experience requiredExcellent verbal, written, and interpersonal communication skillsXPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race,nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, orgender identity. We believe in diversity and encourage any qualiﬁed individual to apply. We are an EEOCEmployer.