Customer Service Representative
Responsibilities:
– Managing incoming calls and customer service inquiries
– Identifying and assessing customers’ needs to achieve satisfaction
– Manage large amounts of incoming calls
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
Requirements
– Proven customer support experience or experience as a client service representative
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
If you are interested in the position please send your resume to …@ultimatestaffing.com
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Associated topics: call center, clerk, client, customer service, customer service associate, customer service representative, platform support, product support, service, service representative